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Ops Coordinator

3 months ago

Tampa, Florida, United States United Site Services Full time
About USS


You may not always notice United Site Services, but we are always there - at construction sites, industrial facilities, and live events all across America.

We take pride in providing essential services like portable restrooms, hand hygiene solutions, temporary fence, trailer solutions, roll off dumpsters and more, for customers across the country.

From state parks to the largest music festivals in the nation, our team is on the road and behind the scenes helping our customers create easy, safe and clean experiences for their employees or patrons.

Join a company that makes a difference in communities across the country while providing for yourself and your family.

THE USS DIFFERENCE

One-stop-shop for temporary site services, offering a full line of portable restrooms, hand hygiene solutions, temporary fence, trailer solutions and more.

The largest inventory of equipment in the country.
Coast-to-coast coverage with over 130+ locations in 27 states — and growing

Primary Purpose


The Operations Coordinator communicates daily transportation activities to the team to ensure service and delivery goals are achieved on time.

This position can be responsible for various aspects of dispatch including fielding incoming calls from employees and customers, routing of drivers, and account/customer resolution.

Essential Functions

Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveries
Handle all customer call-ins and updates customer on expected delivery/service times
Make outgoing calls to customers regarding issues such as locked gates and missed services
Support drivers during reported emergencies and provide appropriate resources to assist with issues
Work with the customer service department on scheduling deliveries or services
Post route & pick-ups and deliveries and sequences routes & pick up and deliveries as needed
Review driver manifests at end of day to ensure that pencil notes have been documented and work with drivers to capture delivery/service information
Conduct route check in to ensure that all information on the manifest is accurate and complete so that it can be posted properly
Keep Operations Manager updated on issues and resolution of issues
Perform other duties as assigned

Qualifications

Customer Service
Teamwork
Organization
Time Management
Communications
Decision Making and Problem Solving

Physical Requirements

Sit while answering phones or reply to emails
Use hands and fingers to handle, control or feel objects tools or controls
Repeat the same movements when entering data
See details of objects that are less than a few feet away
Speak clearly so listeners can understand
Understand the speech of another person
Focus on one source of sound and ignore others
Hear sounds and recognize the difference between them
See differences between colors, shades and brightness

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:
Holiday & Paid Time Off (pro-rated for Part-Time employees)
Medical/Pharmacy
Dental
Vision
Employer-Paid Short-Term Disability
Employer-Paid Long-Term Disability
Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
Voluntary Employee Life & Accidental Death and Dismemberment
Voluntary Spousal Life
Voluntary Dependent Life
Hospital Indemnity, Accident and Critical Illness
Commuter/Transit Account
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Health Savings Account
401(k) with employer match
Employer-Paid Employee Assistance Program (EAP)
Employee Discounts

Salary Range

$15.50 –

$25.50

/ hour

Pay Transparency Statement


At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US.

Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications.

Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement

United Site Services is an equal opportunity employer.

In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law.

Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

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Operations Specialist, Location:Tampa, FL-33619