Assistant Escrow Officer

2 weeks ago

Brentwood, Tennessee, United States PulteGroup Full time
This position will be 100% in office Monday - Friday at the Brentwood, TN location.

JOB SUMMARY:
Primary responsibility is to assist with tasks relating to the closing of a real estate transactions. Act as liaison between all parties to the transaction including homebuyer, seller, mortgage, accounting and other areas within the Title & Settlement Process

PRIMARY RESPONSIBILITIES:
  • Perform customer service duties including answering phones and general email requests
  • Maintain professional branch appearance including cleanliness of closing rooms and lobby
  • Great arriving customers and assist with closing celebrations
  • Contact customers and perform initial scheduling confirmation and obtain closing specific information
  • Maintain reports and tracking of completed tasks as required
  • Review initial closing information and prepare Pre-Settlement Statements
  • Review Title Commitments and identify issues
  • Coordinate and maintain contacts for each community
  • Work with Escrow Support Officers/IT Dept to maintain accurate information in database systems
  • Support the branch as directed in all aspects of the settlement transactions
  • Follow Escrow Accounting Business Practice Guidelines which includes but not limited to collection and disbursement of funds while complying States Good Funds Statutes.
  • Ensure adherence to workflow processes
  • Perform other duties as assigned
SCOPE: (decision making, size of organization, budgetary, etc.)
  • Decision Impact: Dept
  • Department Responsibility: Single
  • Budgetary Responsibility: No
  • Direct Reports: No
  • Indirect Reports: No
  • Physical Requirements: Must frequently lift and/or move up to 25 pounds; and on occasions up to 50 pounds
REQUIRED EDUCATION
  • Minimum High School Diploma or equivalent
  • Notary Public is a plus
REQUIRED EXPERIENCE
  • General Office Admin and/or customer service experience.
  • Assistant Escrow Officer experience a plus
  • Customer Service skills in dealing with all homebuyer types and demographics
  • Ability to multi-task and handle fast-paced and demanding work environment
  • Strong follow up skills and attention to detail
  • Ability to adjust well to change
  • Capacity to work in a multi- location team environment
  • Effective communication skills, both verbal and written
  • Efficient in Microsoft Windows, Outlook, Excel, and Teams. One Note and Softpro is a plus
  • Demonstrates effective collaboration skills to promote teamwork and communication among various departments and stakeholders.
  • Demonstrates proactive initiative and self-motivation to drive tasks and projects forward independently.
  • Exhibits exceptional time management and prioritization skills to efficiently meet deadlines and optimize task workflows.
PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies. Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte's core purposes.

All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment.

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