Hotel Front Desk Agent

1 week ago


Hoffman Estates, Illinois, United States Holiday Inn Express & Suites Full time


Hotel Front Desk Receptionist - 2nd shift We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team.

You'll welcome guests during the 2nd shift (2P-10P), check in guests, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest.

You will bring excellent communication skills and a passion for putting our guests first.

If you love interacting with people in a positive work environment, apply now Responsibilities:

  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Mitigate customer complaints as needed
  • Connect with the housekeeping department to ensure guest accommodations are ready

General bookkeeping:
ensure all hotel guest account information is accurate and up-to-date Qualifications:

  • Comfortable taking telephone calls and mitigating stressful situations
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Must have graduated high school, received a GED or equivalent
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Compensation: $15 - $17 hourly


  • Hoffman Estates, Illinois, United States Holiday Inn Express & Suites Full time

    $15 - $16 hourlyResponsibilities: Process additional administrative, bookkeeping. and accounting procedures as required Ensure all guests feel they are having an exceptional experience at the property Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges,...


  • Hoffman Estates, Illinois, United States Envision Real Estate & Management Co. Full time

    Job Overview:Responsibilities: Coordinate office activities and operations to secure efficiency and compliance with company policies Manage agendas/travel arrangements/appointments for upper management Create and update records and databases with personnel, financial, and other data Track stocks of office supplies and place orders when necessary Support...


  • Hoffman Estates, Illinois, United States Bluegreen Vacations Full time

    At Bluegreen Vacations, we know where our true value lies. It's not in our 60+ resorts spread across the U.S. and Caribbean, it is our associates—the people who work here—who we value most.Bluegreen Vacations is one of the nation's leading Vacation and leisure companies. We are the official vacation ownership provider for Bass Pro Shops, Choice Hotels....


  • Hoffman Estates, Illinois, United States Bluegreen Vacations Full time

    At Bluegreen Vacations, we know where our true value lies. It's not in our 60+ resorts spread across the U.S. and Caribbean, it is our associates—the people who work here—who we value most.Bluegreen Vacations is one of the nation's leading Vacation and leisure companies. We are the official vacation ownership provider for Bass Pro Shops, Choice Hotels....


  • Hoffman Estates, United States Holiday Inn Express & Suites Full time

    Hotel Front Desk Receptionist - 2nd shift We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests during the 2nd shift (2P-10P), check in guests, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent...


  • Hoffman Estates, United States Holiday Inn Express & Suites Full time

    Hotel Front Desk Receptionist - 2nd shift We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests during the 2nd shift (2P-10P), check in guests, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent...


  • Hoffman Estates, United States Holiday Inn Express & Suites Full time

    DescriptionHotel Front Desk Receptionist - 2nd shift We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests during the 2nd shift (2P-10P), check in guests, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent...


  • Hoffman Estates, United States Holiday Inn Express & Suites Full time

    DescriptionHotel Front Desk Receptionist - 2nd shift We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests during the 2nd shift (2P-10P), check in guests, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent...


  • Hoffman Estates, United States Holiday Inn Express & Suites Full time

    Job DescriptionJob DescriptionHotel Front Desk Receptionist - 2nd shiftWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests during the 2nd shift (2P-10P), check in guests, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You...


  • Hoffman Estates, United States Holiday Inn Express & Suites Full time

    Job DescriptionJob DescriptionHotel Front Desk Receptionist - 2nd shiftWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests during the 2nd shift (2P-10P), check in guests, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You...


  • Hoffman Estates, United States Holiday Inn Express & Suites Full time

    **Hotel Front Desk Receptionist - 2nd shift** **Compensation**: $15 - $17 hourly **Responsibilities**: - Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information - Answer incoming calls and questions about guests’ needs in-person and online regarding room...

  • Front Desk Agent

    2 months ago


    Hoffman Estates, United States Hampton Inn Hoffman Estates Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...


  • Hoffman Estates, United States My Hotel Keeper Full time

    **My Hotel Keepers **is looking for a **Hotel Front Desk Manager ** for our Chicago property**.** **- Must have hotel experience** **- Joining Immediately** **Hotel front office managers typically have a wide range of responsibilities, which can include**: - Interviewing potential employees to ensure hiring decisions are made based on qualifications and...

  • Front Desk Agent

    3 weeks ago


    Hoffman Estates, United States Marriott Hoffman Estates Hotel Full time

    **URGENT REQUIREMENT !!! ** **Chicago Marriot Northwest** is looking for a Hotel **Front Desk** **Agent **to serve as our guests’ first point of contact and manage all aspects of their accommodation. If you have a flair for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and...

  • Front Desk Agent

    2 weeks ago


    Hoffman Estates, United States Marriott Hoffman Estates Hotel Full time

    **URGENT REQUIREMENT !!! ** **Chicago Marriot Northwest** is looking for a Hotel **Front Desk** **Agent **to serve as our guests’ first point of contact and manage all aspects of their accommodation. If you have a flair for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and...


  • Hoffman Estates, United States Hampton Inn Hoffman Estates Full time

    We are looking for a Hotel Fron Desk Agent to serve as our gu ts’ first point of contact and m age all a - cts of their acc - odation. Hotel Fro t Desk Agent - ponsibili include re - tering guests, managing reservation - nd providing information abou rooms, rates and ame - ies. If you have a knack for customer service and work experience i he hotel...


  • Hoffman Estates, United States Holiday Inn Express & Suites Full time

    $15 - $16 hourly **Responsibilities**: - Process additional administrative, bookkeeping. and accounting procedures as required - Ensure all guests feel they are having an exceptional experience at the property - Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation,...


  • Hoffman Estates, United States Holiday Inn Express & Suites Full time

    Job DescriptionJob DescriptionOur property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true...


  • Hoffman Estates, United States Tech Providers Inc. Full time

    Title: Front Desk CoordinatorLocation: Hoffman Estates, ILDuration: 02 to 3 Month Contract with the possibility of extension Work Timing :shifts could vary between these hours 7am-7pm Monday- Sunday. Specific hours would be determined once selected but we need candidates that would be open to any shifts within these hoursJob Position:   Manage front desk...


  • Hoffman Estates, United States Tech Providers Full time

    Title: Front Desk Coordinator Location: Hoffman Estates, IL Duration: 02 to 3 Month Contract with the possibility of extension Work Timing : shifts could vary between these hours 7am-7pm Monday- Sunday. Specific hours would be determined once selected but we need candidates that would be open to any shifts within these hours Job Position:   Manage front...


  • Hoffman Estates, United States Dental Whale® Full time

    **Dental Front Desk Coordinator** **Overview** At Hoffman Smiles - part of Dental Whale Practice Group (DWPG) - we strive to provide exemplary, personalized dental care in a friendly, relaxing environment at an excellent value. Our Front Desk Coordinatoris a key part of delivering this 'WOW' experience we strive for! **Front Desk Coordinator** You might be...


  • Hoffman Estates, United States Dental Whale® Full time

    **Dental Front Desk Coordinator** **Overview** At Hoffman Smiles - part of Dental Whale Practice Group (DWPG) - we strive to provide exemplary, personalized dental care in a friendly, relaxing environment at an excellent value. Our Front Desk Coordinatoris a key part of delivering this 'WOW' experience we strive for! **Front Desk Coordinator** You might be...


  • Hoffman Estates, United States Dental Whale® Full time

    Dental Front Desk Coordinator Overview At Hoffman Smiles - part of Dental Whale Practice Group (DWPG) - we strive to provide exemplary, personalized dental care in a friendly, relaxing environment at an excellent value. Our Front Desk Coordinatoris a key part of delivering this WOW experience we strive for! Front Desk Coordinator You might be perfect for...


  • Hoffman Estates, United States Holiday Inn Express & Suites Full time

    $40,000 - $45,000 yearly **Responsibilities**: - Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success - Enhance the hotel's reputation for quality by inspecting the cleanliness and upkeep of the rooms, public areas, and surrounding grounds - Lead sales and marketing efforts...