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Hotel Front Desk Agent

4 months ago

Hoffman Estates, United States Holiday Inn Express & Suites Full time

Hotel Front Desk Receptionist - 2nd shift We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests during the 2nd shift (2P-10P), check in guests, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now Responsibilities: • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Mitigate customer complaints as needed • Connect with the housekeeping department to ensure guest accommodations are ready • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Qualifications: • Comfortable taking telephone calls and mitigating stressful situations • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • Has previous experience or working knowledge of Microsoft Office and reservation management systems • Must have graduated high school, received a GED or equivalent • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Compensation: $15 - $17 hourly

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