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Front Desk Agent

3 months ago

Hoffman Estates, United States Marriott Hoffman Estates Hotel Full time

**URGENT REQUIREMENT **

**Chicago Marriot Northwest** is looking for a Hotel **Front Desk** **Agent **to serve as our guests’ first point of contact and manage all aspects of their accommodation. If you have a flair for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

**Marriott FSPMS experience mandatory**

**Shifts - **Morning Shift and Evening Shift

**Address - **Marriott, Hoffman Estates, IL 60192

**Contact Person - **Mr. Lucio

**Hotel Contact No. -** 8476459500

**Job Duties Include**
- Welcome and greet guests
- Answer and direct incoming calls
- Inform guests of hotel rates and services
- Make and confirm reservations for guests
- Ensure proper room allocation
- Register and check guests in
- Confirm relevant guest information
- Verify guest's payment method
- Verify and imprint credit cards for authorization
- Issue room keys and direct guests to their rooms
- Maintain clear and accurate records of guest room bookings
- Compute all guest billings, accurately post charges to guest rooms and house accounts
- Receive and transmit messages for guests
- Retrieve mail, packages and documents such as faxes for guests
- Listen and respond to guest queries and requests both in-person and by phone
- Provide accurate information about local attractions and services
- Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- Complete and maintain any incident reports, daily activity reports or other reports requested by management
- Manage conference room bookings and scheduling
- Close guest accounts and check guests out
- Review accounts and charges with guests during the check-out process
- Process accurate payment of guest accounts
- Inform housekeeping when rooms have been vacated and are ready for cleaning
- Monitor visitors to the hotel
- Enforce rules and policies of the hotel
- Maintain a neat and orderly front desk and reception area

**Education, Skills and Experience**
- High school diploma or equivalent
- Guest/customer relations experience, preferably in a hospitality environment
- Strong working knowledge of relevant computer software including MS Office and booking and payment systems
- Numeracy skills
- Administrative skills

**Key Competencies and Qualities**
- Customer service orientation
- Attention to detail and accuracy
- Planning and organizing
- Ability to multitask and prioritize
- Professional appearance and attitude
- Effective verbal and written communication skills
- Ability to handle stress and stay calm under pressure
- Conflict resolution skills
- Decision making and judgment skills
- Team work
- Flexible regarding work schedules
- Ability to respond appropriately to diverse customers and guests

Pay: $16.00 - $20.00 per hour

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

Work setting:

- In-person

Work Location: In person