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Operations Liaison

3 months ago

Lansing, Michigan, United States Peepers by PeeperSpecs Full time

Job Title:
Operations Liaison

Reports to:
Operations Supervisor

FLSA Status:
Full-time; non-exempt

Purpose:
The Operations Liaison works closely with the Operations Supervisor and DC

Leadership team to ensure orders are printed and given to the fulfillment team in time to meet SLA.

They work closely with Operations and DC Teams to onboard and manage major accounts. They will

printed on time. They will demonstrate a proactive approach, possess exceptional organizational skills, and exhibit a strong attention to detail.

  • This position is based at our headquarters in Michigan City, IN_

Key Accountabilities:

-
Order Questions:

-
Morning Fulfillment:

-
Open Order Management:

-
Monitor Operationsl Saved Searches:

-
Manage Out of Stock Spreadsheet

Key Competencies:

-
Personal Leadership:

-
Operations Knowlegde:

-
Execution:

-
Systems/Technology Knowledge:

-
Decision Making

Duties & Responsibilities:

  • Order Questions
  • Be the goto for any questions, additions, cancellations of orders from various departments
  • Morning Fulfillment Duties
  • Customer Service Tickets
  • Check for URGENT tickets and place orders on hold for Customer Service to review
  • Spot check remaining tickets to see if additional orders need to be placed on hold
  • Gift Cards
  • Process physical gift cards with picking and packing info
  • Take to Shipping Lead to ship to Customer Service
  • Open Order Management
  • Generate PDF?s and Physically Print Picking Tickets for Orders
  • Consumer Direct, Wholesale, Employee Orders, Retail Showroom Orders
  • Coordinate with Operations when DC is low on orders.
  • Ensure all orders have been printed, investigate old orders, reprint if needed
  • Priority Order monitoring
  • Ensure all priority orders placed prior to 2pm are approved, printed, picked/packed/shipped daily.
  • Approve and print daily at 2pm
  • Monitor Operational Saved Searches
  • Picked vs Billed
  • Remove duplicate fulfillments that have a tracking number.
  • Committed vs Billed
  • Ensure adjustments to inventory that also affect customers' orders get addressed
  • Issue refunds, reach out to Ordern Entry/Customer Service for replacement items, etc
  • Sales Orders Not Billed
  • Ensure orders are not approved without being billed
  • Manage Out of Stock Spreadsheet
  • Stay up to date on refunding customers for out of stock items
  • Assist replenishment in SUB out of stock orders
  • Reach out to Order Entry/Customer Service for substitution
  • Follow all steps to update order
  • Cancel out of Shipstation, delete item fulfillment and invoice/cash sale
  • Once Order Entry/Customer Service has updated sales order and rebilled, refulfill order to send to ship station with new correct items
  • Assist in other areas of the DC during high order volume times
  • Order Picking, packing, shipping, replenishment, etc.