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ATSU - IT Support Specialist, CA

3 months ago

Los Angeles, California, United States A.T. Still University Full time

ATSU - IT Support Specialist, CA

Job Category*:

  • Information Technology

Requisition Number*:

  • ATSUI001861
Showing 1 location

Job Details

Description
A.T. Still University invites applications for an IT Support Specialist in Santa Maria, California. This position is considered a second-tier IT support position and a technology leader within Support Services.

In addition to performing day-to-day technical work similar to a Support Services technician, staff in this position troubleshoot and resolve Level II issues.

This position is the main technical contact for the Santa Maria, CA location.

Staff in this position also have the responsibility of specializing in certain Level II activities such as account management, telephony, customer satisfaction, classroom A/V, and related academic support, desktop development, and maintenance.

Persons in this position may be assigned to assist with some duties of the Support Services Manager as needed.

Job Duties:
Perform specialized duties as mentioned above

Act as Level II response to university computing problems/needs

Provide main technology support presence for Santa Maria, CA location and coordinate with other IT support staff

Provide escalated support and advice to computer technicians

Maintain standards and keep abreast of shifts in technology or trends in individual specialty

Maintain documentation for individual specialty

Respond to the help desk and to escalated technology service calls

Act as point of contact for Santa Maria campus technology issues

Maintain standards in individual specialty

Advise Support Services Manager of trends or changes within each specialty

May be required to provide on-call and weekend support on a rotating basis

Assist with ATSUs computer training program

Assist in setting levels of expectation regarding services provided

Other duties as assigned

Skills/Experience:

  • Some college required
  • Experience in customer service relationships
  • Experience in analyzing and troubleshooting technical issues and strong knowledge of assigned specialty
  • Must be a self starter

Qualifications

Skills

Required

Troubleshooting

*Intermediate

Customer Service

*Intermediate

Technical Support

*Intermediate

Behaviors

:

Motivations

:

Education

Required
Some college or better.

Experience

Licenses & Certifications

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