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Business Process Specialist

3 months ago

Austin, Texas, United States City of Austin Full time

Minimum Qualifications
Education and/or Equivalent Experience:

  • Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
  • Experience may be substituted for education up to a maximum of four (4) years.
Licenses or Certifications:
  • None.
Notes to Applicants
Position Overview:
This position will lead the community health assessment ( CHA ) and community health implementation plan ( CHIP ) initiative by facilitating community meetings, establishing work groups, and working with consultants. Coordinates CHA / CHIP forums and helps collect and analyze demographic and health data. Works collaboratively with partners to prioritize, develop, and implement the CHIP . Shares and presents CHA findings and CHIP goals with partner organizations and community members; and develops monitoring tools to track progresses, outcomes, or impacts.

Please apply early as the posting may close anytime after 7 days.

APH Information
  • This position supports Austin Public Health's Mission and Core Purpose identified in the Austin Public Health Strategic Plan .
  • Departmental Competencies related to the position can be found on Austin Public Health's website .
Immunization Requirement
  • Due to high-risk areas, Austin Public Health employees must comply with the department's immunization policy.
Regarding your Application:
  • A detailed, complete City of Austin employment application is required to evaluate your qualifications. Please be thorough in completing the employment application and list all experience that is relevant to this position. The application and resume must include dates (month and year) for each job history entry. In addition, the resume information must match the information on the application.
  • A rsum is also required but will not substitute for a complete COA employment application. When completing the City of Austin employment application, the Work experience listed must include a month, year, and a verifiable Supervisor or Human Resources phone number. Incomplete applications will not be considered.
  • Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to the supplemental questions on the application.
  • Each individual who submits an Application as provided in the Municipal Civil Service Rules and meet the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview.
  • The responses to the supplemental questions should reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information.
Salary and Benefits:
  • Salary is commensurate with experience and qualifications. This position comes with a comprehensive benefits package consisting of medical and dental coverage, paid sick, vacation, and personal time, and a retirement plan.
Travel:If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

If you are selected to interview:
  • This position will require a pre-employment Criminal Background Investigation ( CBI ).
  • If you are identified as a top candidate, verification of your education, which may include High School graduation or GED , undergraduate and/or graduate degrees, will be required.
Electronic Notification to Applications:
  • Applicants will be notified via e-mail to communicate important information related to the status of their application as part of an ongoing effort to increase operational efficiency, promote a green environment and minimize delays and costs.
  • Please ensure that the email address and contact information you provide are current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our e-mails or fail to check your inbox in a timely manner.
  • Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days.
  • When public health responds to an emergency you may be assigned activities that are outside your regular job description. This may involve responding at any time, including nights and weekends with possible deployment to locations other than the Austin Public Health.
  • This position is eligible for Public Service Loan Forgiveness ( PSF ) Program. This program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans.
Preferred Qualifications
Preferred Experience:
  • Experience conducting community health needs assessment.
  • Experience conducting literature reviews and summarizing findings.
  • Experience with community engagement techniques and the planning process.
  • Experience in research, statistical analysis, focus groups, community forums, and survey techniques.
  • Experience collaboratively working with community members and partner organizations.
  • Experience with providing oral and written communication, including high-profile presentations.
  • Ability to travel to more than one work location.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.1. Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.

2. Develops and maintains databases to support data analysis and research findings for business projects.

3. Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.

4. Write reports that summarize findings, data collection techniques, implementation options, etc.

5. Establishes project schedules using project planning software/tools, updates and maintains project status reports. Communicate project/process status.

6. Conduct research, analyze trends, determine accuracy and relevancy of data/information, and use sounds judgment to evaluate alternatives.

7. Facilitates and documents meetings, action items, and processes using flowcharting methodologies.

8. Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Responsibilities- Supervision and/or Leadership Exercised:
  • None.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of business strategies, objectives, planning, development and management processes and process improvement
  • Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling
  • Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
  • Knowledge of performance measures, quality improvement programs and project management methods
  • Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic
  • Skill in using computers and related software applications
  • Skill in data analysis and problem solving
  • Ability to quickly recognize and analyze irregular data and situations
  • Ability to work independently and with teams.
Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call or Texas Relay by dialing

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.