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Customer Service Supervisor

3 months ago

Boise, Idaho, United States Copeland Full time
We are seeking an experienced
Customer Service professional with proven leadership capabilities to join our team. The ideal candidate will possess strong leadership skills, a growth mindset, and a passion for delivering world-class service experiences. This role involves overseeing daily operations, inspiring and coaching team members, and implementing strategies to enhance customer satisfaction.


Copeland offers an excellent compensation package with competitive salary, comprehensive healthcare package, 401k (75% company match up to 5%), quarterly company funded retirement plan with an additional contribution of 2.5%, tuition assistance, flexible work schedule, paid time off (3 weeks + paid holidays) and ongoing Copeland-led training.


As a CUSTOMER SERVICE SUPERVISOR, YOU
WILL:

  • Direct the day-to-day activities of the Customer Service department to ensure timely and accurate processing of orders and customer inquiries.
  • Track key performance indicators to monitor the effectiveness of service operations and identify opportunities to boost customer satisfaction.
  • Set performance targets, provide regular feedback, and support team members' professional growth and development.
  • Act as the subject matter expert for customers, systems, and processes.
  • Support continuous improvement efforts through process design, documentation, implementation, and training.
  • Foster a positive and collaborative team culture promoting open communication, knowledge sharing, and a strong commitment to customer success.

REQUIRED EDUCATION, EXPERIENCES & SKILLS:

  • Minimum (2) years' experience in a leadership role.
  • Minimum (4) years' experience in Customer Service or a related field.
  • Excellent communication and interpersonal skills.
  • Strong decision-making and problem-solving skills.
  • Ability to analyze and distill large data sets into actionable feedback.
  • Flexibility to work in a fast-paced environment with changing priorities and requirements.
  • Legal work authorization in the United States - Sponsorship will not be provided for this role

PREFERRED EDUCATION, EXPERIENCES & SKILLS:

  • Bachelor's degree in business administration, communications, or related field.
  • Experience working with NetSuite and/or Oracle ERP systems.
  • Experience supervising remote teams.
  • Knowledge of quality assurance principles and experience implementing quality standards.
  • Customer Focus

WHO YOU ARE:
You gain insight into customer needs and deliver solutions that surpass customer expectations. You focus efforts on continuous improvement and have a knack for identifying and seizing opportunities for synergy and integration. You establish clear responsibilities and processes for monitoring working and measuring results. You develop others through coaching, feedback, exposure, and stretch assignments.

Schedule:
We offer the flexibility of a core hour work schedule.

Employees can flex their start and stop times given they are working during the core hours of 9:00am - 3:00pm.

Our teams work together to ensure their chosen work schedules are supporting our customers. This role has a travel requirement of 0-5% of its time.

About our Business Unit
Electronics & Controls, a business unit of Copeland, is headquartered in St. Louis, MO and is an industry leader in home energy management and comfort control.

Our products monitor and control appliances that account for approximately 60% of the energy consumed in the average US household.

By networking our products to the cloud, we are discovering new ways to help our customers reduce energy consumption, save money, and maintain comfort.

And because our technology touches so much of the residential energy profile, our solutions are positioned to make a significant impact on our nation's carbon footprint.

If you want to be part of a collaborative, high energy, fast paced team, where your contributions can make a real impact on the world - you have just found the place

\#LI-hybrid

\#LI-YM1

Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come.

Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength.

We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place.

We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.


Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement, and more.

We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.


Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future.

Learn more about us and how you can join our team

Our Commitment to Diversity, Equity & Inclusion
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success.

We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise.

Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.


Work Authorization
Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.

Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.


Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status.

We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact:

About Copeland
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally.

Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.


Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact.

Join our team and start your journey today

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