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Dispatcher

3 months ago

Riverside, California, United States Western Pallet Supply & Logistics LLC Full time

TITLE:
Dispatcher**
DEPARTMENT:Transportation**
REPORTS TO:Transportation Supervisor**
STATUS:Full-time**
FLSA Status: Non -Exempt

DESCRIPTION:

Under the direction of the Transportation Supervisor, the Dispatcher is primarily responsible for:

  • Scheduling and dispatching drivers to appropriate locations according to customer requests, specifications, or needs.
  • Answering calls from clients and schedule services
  • Maintaining records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, and customer cancellations or noshows
  • Preparing reports on all activities occurring during their shifts
  • Directing drivers through written and telecommunication contact
  • Arranging for necessary repairs in order to restore service and schedules
  • Relaying work orders, messages, and information to or from work crews and supervisors using telecommunication
  • Conferring with customers or supervising personnel in order to address questions, problems, and requests for service or equipment
  • Preparing run schedules at least three (3) days in advance.
  • Receiving or preparing work orders.
  • Monitoring personnel and/or equipment at locations and utilizing information to coordinate service and schedules
  • Recording and maintaining files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
  • Determining types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications
  • Advising personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards

EXPERIENCE:

One to two years of dispatch and/or customer service experience is preferred.

SKILLS AND QUALIFICATIONS:

  • Ability to organize logical and efficient schedules and routes and adapt to changes
  • Ability to read, comprehend and understand a map
  • Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes
  • Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
  • Strong written and oral communication skills
  • Clear speech and pleasant phone demeanor
  • Ability to use a multiline phone system and handle multiple tasks concurrently
  • Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups

Schedule:

Monday - Friday

1 pm - 9:30 pm

Shift Differential Pay of $1.00 added to hourly base rate

Benefits:

  • PTO
  • Paid Holiday's
  • Dental insurance
  • Health insurance
  • Vision insurance