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Team Lead- Full Time Management

3 months ago

New York, New York, United States Refinitiv Full time

Manager, Customer Success- Enterprise Data SolutionsAs a customer focused leader, you will lead a team of Customer Success Managers for Refinitiv's Enterprise Data Solutions, focused on maximizing the customer experience The Enterprise Data Solutions suite includes Refinitiv Data Platform, Tick History, Real-Time - Optimized, Real-Time Managed Distribution Service, and DataScope.

This role will report into the Customer Success Director and will be part of the broader Customer Success Leadership Team in the Americas region.

Learn more about Customer Success at LSEG.

Knowledge & Skill :

  • Apply your knowledge of the financial services industry and our solutions to mentor and manage a team of various tenures and skills.

Craft the retention strategy for your business and ensure execution of regional and global Customer Success programs (objectives and key results, Customer Engagement model, Territory Alignment, Customer Lifecycle Framework).


  • Working and managerial knowledge of a department, sub-function or sub-business unit and of a technical discipline
  • Basic understanding of relationships between functions within the company
  • Solid understanding of relevant industry issues
  • Some supervisory knowledge, skills & experience
Requires extensive training and experience to resolve a wide range of issuesScope of Impact :

  • Manages professional and senior employees
  • Drives and monitors performance and results based on strategic initiatives
  • Spends significant time leading a team that delivers results
Solves complex problems and takes new perspectives using existing solutionsStrategic Planning & Decision Making :

  • Makes recommendations that may shape operational strategy
  • Forecasts resource needs and manages allocated budget
  • Sets shared goal with established business objectives; uses time and people effectively to meet business plans
  • Identifies and resolves technical, operational and organizational problems of a moderately sophisticated nature
  • Adapts traditional approaches to enhance existing procedures to resolve issues
  • Decisions are guided by policies, procedures and business plan of sub-business unit or sub-functionQualifications and skills:· 8+ years of frontline experience in customer success, account management or relationship management preferably within financial services.· Execution focused with strong performance record, proactive, and positive.· MBA, CFA, or Series 7 preferred.

Comprehensive medical, vision, and dental coverage.· Flexible vacation and PTO policies.· Hybrid environment with a mix of days in the office/visiting clients and home office.· A front seat into how technology powers financial markets.

Target variable compensation will be commensurate with the posted career stage.

LSEG roles (excluding internships and part-time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of: Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match.

LSEG's Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built.

Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day.

However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business.

You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth.

Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.

Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.


USA-San Francisco-California SType:
Full time