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Assistant Manager

2 months ago

New York, New York, United States BISCUITS & BATH COMPANIES Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Manager - Team Lead to join our team at BISCUITS & BATH COMPANIES. As a key member of our management team, you will be responsible for leading the process of building a complete and competent team, developing meaningful relationships with clients, and delivering operational excellence.

Key Responsibilities
  • Team Building
    • Recruit, train, and develop a high-performing team of associates
    • Develop and implement workforce planning strategies to ensure skill development and cross-training
    • Manage associate performance to drive long-term success
    • Build a winning culture that aligns with our company values
  • Client Relationship Development
    • Understand client needs and deliver services that meet those needs
    • Ensure responsible promises are made to clients
    • Address and resolve client concerns in real-time
    • Promote and market our business and additional services to clients
  • Operational Excellence
    • Ensure all promises are kept to clients
    • Ensure all services exceed client expectations
    • Maintain the facility and equipment in working order
Requirements
  • Bachelor's degree or equivalent combination of training and experience
  • Three years of management experience
  • A passion for delivering exceptional service and a love of dogs
  • A high level of self-awareness and willingness to adapt
  • A demonstrated ability to work effectively as part of a team
  • Excellent verbal and written communication skills
  • The ability to plan at least three months in advance
  • An ability to multi-task
  • High level of attention to detail
  • Proficiency in Microsoft Office Suite and Internet savvy