Customer Experience Coordinator

1 week ago


Oakland, California, United States Dutch Pet, Inc. Full time

**Customer Experience Coordinator**

Oakland, CA / Operations / Full Time **Who We Are** Were a fast-growing tech company that is revolutionizing veterinary care. Were on a mission to increase access and care to pets across the country, delivering relief to both pets and their pet parents. We are excited about tackling the hard problems in an effort to help every dog and cat live their happiest possible life.

**Who You Are** You are a customer experience coordinator who enjoys being front and center with our customers and our veterinarians, helping troubleshoot issues while adeptly navigating our systems, all while providing an 11-star experience. You love animals, you care about their well-being and you not only have an affinity for helping pets, but people as well You have a background serving customers or clients and have demonstrated patience and empathy. You are not shy about pointing out problems and enjoy finding creative solutions in a fast-paced environment. You are proactive, adaptive, and take pride in your work.

**Responsibilities:** Field and respond to member inquiries via email (70%), Social (15%) and Live Chat (15%) Help onboard new veterinarians, ensuring they are properly set up with our systems and comfortable treating our members on our products, services and pricingAct as the point of contact for all veterinary questions, responding in a timely and professional manner Liaise directly with our warehouse team, driving timely order fulfillmentBe the eyes and ears of our customers and veterinarians, alerting management about issues and amplifying pain points to the drive process improvements across veterinary training, customer service and our platforms Find creative, fun, and professional ways to surprise our customers

**What Youll Bring to the Team:** Ability to work M-F Some experience in a customer service or client service roleAbility to think quickly and work autonomously Strong organizational skills and careful attention to detail

**Qualifications:** B.A. or college degree 1-2 years experience in a customer or client-facing role

**Bonus Points:** Have worked with Shopify, Gorgias and proprietary EMRs You have a pet

**Benefits:** Remote through 2021 (Hybrid in San Francisco, East Bay area in 2022) Competitive compensation Flexible PTO Health, Dental and Vision Insurance Pet-friendly office


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