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Service Coordinator

4 months ago

Oakland, California, United States Grundfos Full time

Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to join a professional team and work directly with our customers? Then we have an interesting position in Grundfos for you.

What is the job about?

Grundfos Pumps Company is seeking an experienced Service Coordinator to join its Customer Service Support. The Service Coordinator will be responsible for scheduling workshops and on-site (pump) repair requests from customers by telephone and in writing. They will ensure scheduling procedures are followed including effective communications across teams to ensure materials are ordered and the required technicians are planned. Applying good professional knowledge to build trust with customers, employees, partners, and contractors is key along with providing the necessary support in the coordination and planning of service operations and site visits. The Service Coordinator will collaborate with the Service Delivery manager, Service Coordinators and members of the Quality, Operations, Sales and Customer Service Teams. This position reports directly to the Head of Service Delivery Support West USA & Canada and will operate on a hybrid work schedule 3 days in the Hayward, CA facility. Relocation for this position cannot be supported and qualified candidates must have authorization to work in the USA without support.

Your main responsibilities:

  • Creation of work orders for service technicians and service partners, processing in SAP CS.
  • Work closely with the Service Manager to track and coordinate jobs with their technicians
  • Determine the correct parts with Service Sales and technicians for Service Quotations.
  • Responsible for identifying / assessing an incoming request from a customer to set forth the correct Service support actions
  • Work cross-functionally on service requests regarding technical support
  • Provide both phone and email support to communicate with both internal and external customers
  • Reports matters related to Safety, Health and Environment.
  • Works in accordance with and ensures required HSE behavior (ISO 14001 and VCA .)

Your background

We imagine that you have:

  • Qualified candidates will have a minimum of 5 years' work experience and at least 2 years' experience in a similar role.
  • The ability to follow protocols and process flows to ensure high quality service responses.
  • Excellent command of the English language both in speech and writing.
  • Experience with pump technology and installation technology
  • Experience and Microsoft Office and SAP (SAP CS Customer Service highly preferred).
  • Communicative, good at making connections (inside and outside), independent, sturdy, initiative-oriented, result-oriented.

Please note that relocation for this position cannot be supported and qualified candidate must have the authorization to work in the USA without support.

The starting pay for this position is $27.33 per hour. Actual pay will depend on skill set, experience, and location.

Grundfos salary rates are benchmarked and reflect the target for new hire salaries for the position in Hayward, CA.

What's in it for you?

Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by six core values.

In addition, your day-to-day benefits include:

  • If you'll be working from your home office, we'll make sure you are well equipped with a workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues.
  • On top of it, flexible working hours; 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days. Vacation hours are accrued on a prorated basis, based on your hire date within the calendar year.
  • Competitive medical insurance rates through medical, dental, and vision plans; and a 401(k)-match program.
  • Annual bonuses, parental support, internal well-being consultants and programs.
  • Access to the modern Grundfos Academy to pursue further both personal and professional development.
  • Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

Do you want to learn more?

If this job sounds interesting, please send your resume and cover letter by clicking "Apply".

To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube. Check out Meet our people to get to know some of your future colleagues and why they love working at Grundfos.

Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an applicant and pay transparency. Accommodations are available for applicants with disabilities.

We look forward to hearing from you.