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Member Experience Associate
3 months ago
401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period
Annual Incentive Plan - Eligibility to participate in AAA NCNU annual bonus plan
Benefits - Medical, Dental, Vision, wellness program and more
Paid Holidays
Paid Time Off - Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment - AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
- Competitive hourly base + commissions
- Summary At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks.
The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.
Essential Functions
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA's guiding principles and core values.
Knowledge/Skills/Abilities
Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Education and Experience / Licenses and Certification
High school diploma or GED required
1-2 years of work experience with a preference for sales or customer service focused positions including work in sales, insurance, retail, service industry, call centers, or fast paced office environments.
Current and valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
PandC Licensing may also be required
Bilingual Chinese (Cantonese OR Mandarin) is a plus
Work Environment/Physical Requirements
Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range: Min: $$52,358- Mid: $65,447- Max: $78,537
- This role is subject to an incentive plan that includes commissions and/or piece rate bonuses.