Manager- Communications

2 weeks ago

New York, New York, United States American Express Full time
You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Description:

The Manager, Corporate Affairs & Communications, will help to define our internal communications strategy and support public relations efforts for the Group President, Enterprise Services and CEO, American Express National Bank. Enterprise Services (ES) includes global Technology, Enterprise Digital & Data Solutions, as well as the Global Services Group (GSG), the company's frontline customer servicing and internal shared services organization.

The successful candidate is someone looking for a fast-paced and collaborative role leading communication for a multi-faceted business, enjoys storytelling, and is passionate about working with a group of dedicated colleagues to build meaningful communications programs.

This position reports to the Director, Corporate Affairs & Communications (CA&C), and will partner closely with leaders and colleagues across ES, CA&C, Colleague Experience Group, General Counsel's Office, and the broader organization.

Responsibilities:
  • Develop and execute an internal executive communications plan to share business priorities and spotlight key initiatives that are transforming the colleague and customer experience at American Express with key internal audiences - ES leaders, colleagues and more broadly across the company.
  • Write and review talking points and announcements as appropriate for each stakeholder group.
  • Manage third-party relationships and partner with teams and leaders across the ES organization, and our team, to coordinate, write, edit and promote a marquee video series to showcase key projects/initiatives that are transforming the customer and colleague experience at American Express.
  • Raise unique and newsworthy story ideas and opportunities to The Square and work across ES comms teams to promote ES successes across their comms channels.
  • Identify and evaluate ways to promote internal stories across Amex-owned external channels including the Newsroom and social media.
  • Partner with local CA&C teams to coordinate and promote activities for the Group President's local market visits, including colleague town halls, engagement events, and post-event surveys.
  • Support the Director in executing external communications and PR activities as needed, which includes proactive media relations, external speaking engagements and drafting executive LinkedIn content to effectively convey the company's technology, digital, and servicing transformation narrative and how Amex is a great place for all colleagues to grow and thrive.
  • Work closely with the Group President's executive office to coordinate scheduling for communications related activities.
  • Contribute to broader team's communications efforts as needed.
Minimum Qualifications:
  • A minimum of 5-7 years corporate communications / public relations or related agency experience.
  • Proven ability to create and implement effective employee communications plans serving broad or global audiences.
  • Strong writing and editing skills, including experience writing/editing features for the web/blog, organization announcements, and other types of business updates.
  • Excellent verbal and presentation skills.
  • Ability to conceptualize and successfully manage projects from end-to-end and keep various stakeholders apprised throughout the process.
  • Innovative and creative thinker who is comfortable in a fast-paced environment.
  • A creative eye: web/graphic design, video editing, and photography a plus.
  • Experience working in a crisis environment (crisis communications planning/execution).
  • Creative, self-motivated team player, with proven ability to effectively collaborate with colleagues across the company to support large-scale initiatives.
  • Ability to counsel senior leaders and strategically influence others as a communications consultant.
  • Excellent judgment.
  • Strong attention to detail and organization
Qualifications

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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