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Technical Analyst
4 months ago
For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, youll find a rewarding role that amplifies your impact on the world and helps you realize lifes potential.
SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Learn about the Danaher Business System which makes everything possible.
The Technical Analyst is responsible for all operational aspects of support functions. Effective interpersonal skills matched to strong technical skills are key to this position. This role serves as an on-site and remote technician, working closely with our Executive users, Business Apps, Network, Server, and Information Security and will require some after hours and on-call support rotations. This will include support to the employees working from the San Jose Molecular Devices, SCIEX Redwood Shores and Fremont offices, and remote associates.
This associate would need to be willing to commute to one of the locations listed above.
In this role, you will have the opportunity to:
+ Provide Tier 2 desktop support using ServiceNow, facilitating onboarding and offboarding requests and triaging incidents following standard operating procedures.
+ Configure and maintain laptop and desktop PCs imaged with Windows 10, 11, and Mac OS, including advanced hardware/software troubleshooting, including Microsoft Apps.
+ Active Directory management.
The essential requirements of the job include:
+ Associates degree or higher with a focus in Computer Information Systems with a minimum two years supporting end-users in person, via phone, and in an enterprise-level corporate IT environment.
+ Experience within Microsoft enterprise-level corporate environment a must: Active Directory, Win10, MS Apps, etc.
+ Some lifting (greater than 25 pounds) may be necessary; Facilities, Materials, and IT employees occasionally must lift at least 50-75 pounds.
It would be a plus if you also possess previous experience in:
+ Executive support and level 2 Desktop Support experience
+ ITIL V4 Foundation
The hourly range for this role is $28.00-$36.00/hr. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Companys sole discretion, consistent with the law.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering whats next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here ) .
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
