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Customer Success Manager
3 months ago
THE COMPANY
Headquartered in Houston, Texas, McLane Global has a growing network of offices and food-grade logistics facilities in California and Utah, as well as top international markets including the Middle East, China, Southeast Asia, and beyond.
International Sales, U.S. Sales, Logistics and Transportation, and McLane Hunger Solutions.
JOB DESCRIPTION
As one of the world's largest food-grade logistics companies, McLane Global relies on the efficiency of its fulfillment centers. We consider all our warehouses to be systematic and operate with a customer-centric mentality. To deliver on our promise to customers, we rely on exceptionally talented, bright, and committed people. We cultivate and embrace a diverse employee population. We recognize that people with diverse backgrounds, experiences, and perspectives fuel our growth and enrich our global culture.
McLane Global is seeking a Customer Success Manager who will deliver first-class service to our 3PL customers throughout the customer service process.
RESPONSIBILITIES
- Provide outstanding customer service for our 3PL customers.
- Provide a positive example of how to act and react to customer needs and requirements for Customer Service Representatives
- Onboard new 3PL customers, learning the account and creating SOPs for customer expectations, and then handing off the account to a Customer Service Representative
- Ensure the following daily tasks are completed by the team, stepping in to help as needed:
- Create sales orders and purchase orders in Dynamics based on customer requirements.
- Update orders per customer requirements.
- Release orders in Dynamics for both California and Houston warehouses.
- Prepare customer orders that will need McLane Global Logistics for transportation.
- Work with the FTL and LTL teams to provide customer quotes for moving orders.
- Provide quotes to customers.
- Schedule approved requests for shipment.
- Arrange drayage for import containers for 3PL customers.
- Provide inbound receipts to 3PL customers daily.
- Research customer complaints/concerns and provide answers based on findings.
- Prepare endofday reports for the warehouse and attend daily meetings with the warehouse to discuss work for the following day.
- Invoice customers on a weekly basis for the previous week's warehouse work for all warehouses.
- Other tasks as assigned by management.
- High School Diploma or equivalent
- 3 or more years of management experience
- Excellent communication skills
- Strong organization and time management skills
- Ability to learn, retain, and train information.
- Prior experience or exposure to logistics and warehouse operations is highly desirable.
WORKING CONDITIONS
- Keyboarding (Up to 8 hours per day) Entering text or data into a computer by means of a keyboard. Devices include a traditional keyboard, 10 keypads, a touch screen, and others.
- Sitting/Standing (Up to 8 hours per day) The ability to alternate between sitting and standing at a desk is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
- Communication Verbally (Up to 8 hours per day) Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
OTHER
- Competitive base compensation with an extremely rewarding incentive compensation plan.
- Full Benefits including Medical, Dental, and Vision effective on the first day of employment.
- 401(k) with Employer Match.
- A highenergy, fastpaced, team environment that has fun winning every day, week, month, and year
- All offers are contingent upon passing a background check and drug screening.
- No company visa sponsorships.
DISCLAIMER
Employees MUST be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodation will be provided to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
