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Channel Operations Analyst

3 months ago

Sunnyvale, California, United States Illumio Full time
No Agency Submissions Accepted.

Onsite work in Sunnyvale, CA 3 days per week


In this role, you will support Illumio's growth by playing a pivotal role in providing operational support to channel sales, field sales, marketing, and finance teams, ensuring the integrity of partner-related business and managing partner-related processes.


Everyday you will build and analyze reports, respond to ad-hoc requests from various teams, manage the PRM application, and troubleshoot system-related issues, contributing to the efficiency and effectiveness of the sales process.


To thrive in this role, you must have 3-5 years of sales or channel operations experience, a deep understanding of channel ecosystems, strong analytical skills, proficiency in CRM and PRM applications, and the ability to work independently and creatively solve problems with minimal supervision.


About the Team:


The Illumio Sales team consists of individuals who are already at the top of their game - and yet know there is always more to learn.

We came here because we want to invest in our personal performance and growth, beyond but also including, our commission checks.

We are looking for fellow team members who believe that they will maximize their success by making a real impact in their customer's business.

Illumio protects one third of the US economy including over $1 trillion dollars of transactions at just one bank. We protect our customers', and even our competitors', sales pipelines on over 100k machines. We protect the personal and financial details of every US homeowner at Fannie Mae. When you order your coffee, think of Illumio, we protect one of the largest retailer's production data centers. What we do protects millions of people and billions of transactions.

When we sell, risk goes down for our customers-we are building trust in the infrastructure of the economy and reputations, stock prices, and the future of commerce takes a critical step forward.

Illumio is seeing tremendous growth and our partners are critical to our foundation and strategy.

We are seeking a motivated, detail oriented, and creative individual to join our Sales Operations team as a Channel Operations Analyst.

The Channel Operations Analyst will play a pivotal role in providing operational support to various Illumio teams including channel sales, field sales, marketing, and finance.

The successful candidate will have excellent communication skills, is great at multi-tasking, and can work independently as well as part of a global team, providing support to North America, Europe, and Asia.


The ideal candidate will be passionate about developing and implementing strategies to support the channel sales organization as well as other teams that rely on the data related to the sales process.


The position will report to the Senior Channel Programs Manager and work to support a variety of partner-related programs and initiatives across North America, Europe, and Asia.


Key Responsibilities:
Ensure the integrity of our partner-related business. The Chanel Operations Analyst will play a critical role in the audit and compliance function of our Deal Registration process
Build, run, and analyze reports and dashboards for users and managers & in doing so, provide insight into the business
Respond to ad-hoc requests flowing into channel operations from various teams regarding reporting, system-related troubleshooting, and general support
Manage Illumio's PRM application, Impartner, and become a power user in the application while maintaining the integrity of the data and processes within the tool
Manage partner-related processes including partner portal access, MDF & partner incentives
Assist with the lead to opportunity process in support of the sales and channel teams
Investigate and troubleshoot issues related to processes built in Impartner & Salesforce
Create and maintain documentation on processes, policies, and relevant training materials

Experience:
Bachelor's degree required
3-5 years of previous sales operations/channel operations experience
Deep understanding of a channel ecosystem including various partner types (Reseller, Distributor, SI, MSP, etc.)
Strong analytical skills, disciplined attention to detail, highly organized and thorough
Outstanding interpersonal skills
Proficient with MS Office Suite. Intermediate/Advanced level Excel & PowerPoint skills preferred
Admin experience with CRM (Salesforce) and PRM (Impartner) or similar is a must
Ability to take initiative, work flexibly, and set priorities with minimal direct supervision
Approach and address issues with creative solutions
Demonstrated ability to prioritize and manage multiple priorities with competing deadlines
High energy level and passion in getting the job done right

About Illumio:
Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model.

Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world's leading organizations to strengthen their cyber resiliency and reduce risk.


Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together.

We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.

Pay Range:
$ 122,000.00USD - $ 140,000.00USD


The pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, location, experience, knowledge, skills, abilities, as well as internal equity, alignment with market data, or applicable laws.


Benefits:
At Illumio we offer a wide range of benefits to our eligible team members.

Our benefit programs vary by location and can include Medical, Dental, Vision Coverage - Health and Dependent Savings Accounts - Life and Disability Programs - Paid Parental Leave - Voluntary Benefit Programs - Company Sponsored Wellness Program - Wellness Reimbursement Program - Retirement Savings - Equity Opportunities - Paid time off and Paid Holidays - Employee Incentive Program.

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