Digital Operations Center Analyst

11 hours ago


Sunnyvale, California, United States Mastech Digital Full time
Job Title: Digital Operations Center Analyst

Mastech Digital is seeking a highly skilled Digital Operations Center Analyst to join our team. As a key member of our global operations team, you will be responsible for monitoring and responding to IT infrastructure issues in a fast-paced, dynamic environment.

Key Responsibilities:
  • Monitoring and Incident Response: Utilize internal dashboards to monitor key indicators and identify potential issues before they impact operations.
  • Incident Detection and Escalation: Swiftly identify and validate anomalies or incidents, collaborating with site reliability engineering teams to assess and escalate complex incidents.
  • Team Coordination: Act as central point of contact for technology incidents, using tools to escalate issues to relevant teams and ensure timely resolution.
  • Communication: Maintain clear and effective communication with internal stakeholders, providing updates on ongoing incidents and their resolutions.
  • Documentation and Reporting: Keep detailed records of incidents, actions taken, and resolutions, contributing to post-incident reviews and continuous improvement initiatives.
  • Shift Management: Work in a rotational shift pattern to provide 24/7 coverage, ensuring a smooth handover between shifts to maintain continuous monitoring and response capabilities.
Requirements:
  • Experience: Minimum of 5+ years of experience in a Network Operations Center (NOC), Security Operations Center (SOC), or Incident Management Operations Center (IMOC) with hands-on experience in monitoring and incident management.
  • Technical Skills: Strong understanding of IT infrastructure, including networks, servers, email systems, VPNs, and cybersecurity tools.
  • Problem-Solving: Excellent analytical and problem-solving skills, with the ability to quickly assess situations and determine the best course of action.
  • Communication: Strong verbal and written communication skills, with the ability to effectively convey complex information to both technical and non-technical audiences.

Mastech Digital offers a dynamic work environment and opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for IT infrastructure monitoring and incident management, we encourage you to apply for this exciting opportunity.



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