IT Services Analyst
2 weeks ago
An IT Analyst role focused on enhancing IT services and processes.
Key Responsibilities:
- Support the implementation and enhancement of IT service processes.
- Engage with essential stakeholders to ensure alignment of processes across various support teams.
- Develop and oversee monthly reporting on SLAs, KPIs, and OLAs.
- Evaluate compliance, quality, efficiency, and effectiveness of IT service operations.
- Measure and assess the performance of processes against established success criteria.
- Bachelor's Degree in Computer Science, Information Systems, or a related field with at least 3 years of experience in supporting business or IT processes.
- Minimum of 5 years of experience in IT process support, including SLA and KPI reporting.
- Experience with tools such as Visio, SQL, project management software, and other business intelligence reporting tools.
- Proficiency in Microsoft Office Suite (Access, Word, Excel, Outlook).
- Ability to gather data from multiple sources and create comprehensive reports.
- At least 1 year of experience working within the ITIL framework.
Accounting - Finance
Experience Level: 10 years
Required Skills: IT Analyst
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