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Front Desk Clerk
2 weeks ago
Front Desk Clerk
Department:
Administration
Reports To:
Front Desk Manager
FLSA Status:
Non-Exempt
Schedule:
Weekend availability, night shift 7p-7a, holidays.
Position:
Full-time position with PRN availability.
About the Job:
Join our team as a Front Desk Clerk in the Administration Department. Your role will be pivotal in maintaining efficient front desk operations.
Essential Duties & Responsibilities
- Warmly greet patients upon arrival with professionalism
- Maintain knowledge of customer service principles
- Handle demographic, insurance, and financial information accurately
- Organize and manage patient charts
- Assist with various clerical tasks including mail handling and phone calls
- Collect payments and conduct exit interviews
- Complete financial and patient logs
- Support registration process and appointment scheduling
- Contribute to safety and infection control measures
- Participate in performance improvement initiatives
- Demonstrate excellent customer service and interpersonal skills
- Adhere to company policies and maintain professional appearance
- Attend required meetings and training sessions
- Remain flexible with staffing arrangements
- Ensure compliance with attendance standards
- Adapt to changes in assignments
EDUCATION & EXPERIENCE
- High school diploma or equivalent
- 1-3 years office experience in a healthcare setting preferred
- Prior customer service experience valued
- Good communication skills in-person and over the phone
- Basic knowledge of medical terminology
- Read, write, and communicate effectively
- Handle basic math and reasoning tasks
- Utilize computer skills efficiently
- BLS certification required
- Professionalism: Ability to separate emotions from work
- Responsibility: Acceptance of choices and consequences
- Communication: Effective writing and speaking skills
- Flexibility: Adaptability to change
- Energy: Enthusiastic and energetic
- Organization: Efficient task management
- Computer Proficiency: Effective use of technology
- Customer Service: Enhancing customer satisfaction
- Integrity and Respect: Demonstrating integrity in all actions
- Interpersonal Skills: Effective interaction with diverse individuals
- Collaboration: Encouraging teamwork and participation
- Adaptability: Managing changes positively
- Problem Solving: Timely resolution of issues
- Attention to Detail: Ensuring accuracy in tasks
- Teamwork: Supporting team goals
- Quality: Maintaining high work standards
- Accountability: Taking responsibility for actions
- This position involves adequate vision, hearing, and light physical activity
- Performing administrative tasks with occasional movement
- Comfortable office setting with ventilation
- Indoor office with proper lighting and temperature control
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