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Front Desk Associate/night Auditor
1 week ago
Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Clerk/Night Auditor.
As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay.
This position requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously.Duties:
- Paid Training period
- Greet guests in a friendly and professional manner, providing assistance and information as needed
- Checkin and checkout guests efficiently, ensuring accuracy of information and proper payment handling
- Answer phone calls and respond to guest inquiries promptly and courteously
- Handle guest requests and resolve any issues or complaints in a timely manner
- Process reservations, cancellations, and modifications accurately
- Perform night audit duties, including reconciling daily transactions, preparing reports, and ensuring accuracy of financial records
- Maintain a clean and organized front desk area
- Assist with other administrative tasks as assigned
Experience:
- Previous experience in a front desk or customer service role is preferred
- Knowledge of hotel operations and procedures is an asset
- Strong communication skills, both verbal and written
- Excellent customer service and problemsolving abilities
Job Types:
Full-time, Part-time, Contract
Pay:
$ $19.00 per hour
Expected hours: 40 per week
Benefits:
- Free parking
Schedule:
- 8 hour shift
- Night shift
- Overnight shift
Work setting:
- Inperson
Application Question(s):
- Available to work Sunday through Thursday From 11PM to 7AM and also as needed covering holidays and eventually other employees vacation
Experience:
- Hotel experience: 1 year (required)
Shift availability:
- Overnight Shift (required)
Ability to Commute:
- Rockland, MA required)
Work Location:
In person
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