Front Desk Clerk

5 months ago

Spring, United States The Woodlands Specialty Hospital Full time
Job Title:

Front Desk Clerk

Department:

Administration

Reports To:

Front Desk Manager

FLSA Status:

Non-Exempt

Date:

12/11/2022
Schedule:
Weekend availability, night shift 7p-7a, holidays.

Position:

Full time, PRN position available.

Position Summary

The Front Desk Clerk will be responsible for performing all functions necessary to maintain the efficient workflow of all front desk receptionist duties.

Essential Duties & Responsibilities

  • Stand and greet all patients as they arrive in a friendly, courteous, and professional manner
  • Demonstrate and maintain a working knowledge of customer service principles, and departmental expectations regarding customer service
  • Routinely check and respond to work e-mail
  • Document in the computer system all necessary demographic, insurance, and financial information
  • Maintain patient charts; including creating new files, scanning files into the computer system, filing, shifting, and breaking down charts
  • Responsible for photocopying records and documents for billing purposes
  • Perform clerical duties, including mail delivery, faxing, copying, and scanning
  • Responsible for answering, screening, and directing incoming phone calls
  • Collect co-payments or other applicable financial payments
  • Performs exit interviews with all patients
  • Facilitate daily deposits and perform cash reconciliations
  • Maintain daily financial log including documenting patient financial class, amount owed, amount collected, and scanning completion
  • Maintain daily patient log including documenting chief complaint, time and date of entry, time and date of exit, services rendered, and discharge/transfer information
  • Document patient volumes for the previous day
  • Maintain and compile reports and informational packets for distribution
  • Perform any job related to the registration process
  • Schedules Follow-up appointments for ED patients with hospital clinic.
  • Perform other duties as assigned
Safety/Infection Control
  • Demonstrate knowledge of and adhere to regulations and policies and
procedures pertaining to safety, emergency preparedness, infection control, OSHA, fire safety and hazardous materials

Performance Improvement
  • Participate in performance improvement activities as necessary
Customer Service
  • Maintain confidentiality of patient related issues and adhering to all HIPAA rules and regulations.
  • Demonstrate effective interpersonal skills
  • Treat all patients, visitors, and staff members fairly and with respect
  • Utilize effective communication methods and skills
  • Explain all procedures, treatments, and care while remaining aware of language barriers
  • Able to perform care in non-judgmental manner and recognize discrepancies between patient and personal beliefs
Company Policy
  • Ensure personal appearance is business casual and professional at all times
  • Responsible for wearing identification badge at all times which must be visible and above the waistline
  • Attend all required meetings and in-service education
  • Remain flexible in staffing patterns and resolution of staffing conflicts; participates in temporary assignments
  • Compliance with attendance standards
  • Demonstrate flexibility when changes in assignments are necessary
Qualifications

EDUCATION & EXPERIENCE
  • High school diploma or equivalent
  • 1-3 years office experience in a health care setting preferred
  • Previous customer service experience preferred
  • Must be able to effectively communicate with customers both in person, and over the telephone
  • Must have understanding of basic medical terminology
LANGUAGE/MATH/REASONING ABILITY
  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
  • Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
COMPUTER SKILLS
  • Basic computer skills
CERTIFICATE/LICENSES
  • BLS
Competencies
  • Professional Maturity: The ability to separate emotional feelings from the real issues at hand
  • Responsibility: The ability to accept choices you have made and the results they have led to
  • Communication: The ability to write and speak effectively; actively listens to others, and give feedback
  • Flexibility: Demonstrate responsiveness and adaptability following change initiatives
  • Intelligence: Understand information and apply new knowledge
  • Energetic: Exhibits high levels of energy and enthusiasm
  • Organized: Efficient in structuring tasks to be accomplished
  • Computer Savvy: The ability to use technology efficiently and effectively
  • Customer Service: The ability to enhance customer satisfaction
  • Job Knowledge/Technical Knowledge: Knowledgeable of current role and technical systems, and the impact it has on the organization
  • Integrity and Respect: Demonstrates upmost level of integrity
  • Interpersonal Communication: Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
  • Collaboration and Partnership: Encourages participation from team members
  • Manages Change: Demonstrates flexibility with changing environments
  • Problem Solving: Resolve issues in a timely manner
  • Attention to Detail: Follows procedures to ensure entry of data
  • Organization: Uses time efficiently by prioritizing and planning work activities
  • Judgment: Ability to make independent decisions
  • Teamwork: Works with others to accomplish objectives and shows support for decisions
  • Quality: Sets high standards to ensure quality in work performed
  • Accountability: Takes responsibility for adhering to all company policies, procures, and performance expectations
Physical Demands
  • The physical demands for this position include: adequate vision, hearing, and repetitive motion
  • Light physical activity performing non-strenuous daily activities of an administrative nature
  • Ascending or descending stairs, ramps and the like, using feet and legs and/or hands and arms
  • Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner
  • Bending legs downward and forward by bending leg and spine
Work Environment
  • Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation


Employee Signature

Printed Name

Employee Signature Date

  • Front Desk Representative

    4 weeks ago

    Spring, Texas, United States The Woodlands Specialty Hospital Full time

    Job Title: Front Desk ClerkAt The Woodlands Specialty Hospital, we are seeking a highly skilled and detail-oriented Front Desk Clerk to join our team. As a Front Desk Clerk, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key Responsibilities:Greets patients and visitors in a friendly and...

  • Front Desk Associate

    6 months ago

    Spring, United States Roberts Communities Full time

    The Front Desk Associate serves as the initial point of contact for guests and visitors, delivering outstanding customer service and support. Responsibilities include managing check-in and check-out procedures, handling reservations, addressing inqui Front Desk, Front Desk Associate, Property Management, Customer Experience, Associate, Reservations, Hotel

  • Front Desk Coordinator

    1 month ago

    Spring, Texas, United States Medix Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Medix. The successful candidate will be responsible for providing exceptional patient service, managing front desk operations, and ensuring a smooth patient experience.Key ResponsibilitiesAnswer and direct phone calls, schedule appointments, and...

  • Front Desk Representative

    4 weeks ago

    Spring, Texas, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality Job OpportunityAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued customers.Key Responsibilities:Greet and welcome guests approaching the Front DeskMaintain proper operation of the telephone switchboardHandle requests for...

  • Front Desk Representative

    4 weeks ago

    Spring, Texas, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality **Job Summary:** As a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers. **Key Responsibilities:** * Greet and welcome guests approaching the Front Desk * Maintain proper operation of the telephone switchboard *...

  • Front Desk Host

    4 weeks ago

    Silver Spring, Maryland, United States Dave & Buster Full time

    Job Title: Front Desk/HostJob Summary:As a Front Desk/Host at Dave & Buster's, you will be the first point of contact for our Guests, providing a warm and welcoming experience that sets the tone for their visit. You will be responsible for managing the front desk, handling Guest inquiries, and ensuring a seamless experience for all Guests.Key...

  • Front Desk Receptionist

    4 weeks ago

    Spring, Texas, United States IST Management Full time

    Overview:IST Management Services is seeking a highly skilled and detail-oriented individual to fill the role of Front Desk Receptionist. This position is located in a corporate environment and will involve various front desk duties, including answering phone lines, setting up meetings, and managing visitor registrations.Responsibilities:Greet all visitors...

  • Hotel Front Desk Representative

    4 weeks ago

    Reeds Spring, Missouri, United States Best Western Branson Inn and Conference Center Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Best Western Branson Inn and Conference Center. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and...

  • Front Desk Associate

    4 weeks ago

    Silver Spring, Maryland, United States Quantum Real Estate Mgmt LLC Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Front Desk Attendant to join our team at Inwood House. As a key member of our overnight front desk shift, you will be responsible for ensuring the safety and security of our residents and their guests.Key Responsibilities:Customer Service:Provide exceptional customer service to residents,...

  • Front Desk Associate

    3 months ago

    Spring, United States SBR Management LLC Full time

    Job Type Full-time Description Position Summary: The Front Desk Associate serves as the initial point of contact for guests and visitors, delivering outstanding customer service and support. Responsibilities include managing check-in and check-out procedures, handling reservations, addressing inquiries, and maintaining smooth front desk operations. About...

  • Hotel Front Desk Associate/Night Auditor

    7 months ago

    Spring, United States Thind Management Full time

    Hotel Front Desk Associate/Night Auditor Introduction Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to...

  • Dental Receptionist

    4 weeks ago

    Spring Branch, United States Princess Dental Staffing Full time

    ATTENTION: THIS IS NOT THE HOUSTON AREA. We are highly successful, established Family Cosmetic Dental Practice looking for a front desk team member to join us immediately! If you are a go-getter and enjoy working in a friendly, family oriented, state-of-the-art environment you'll love being part of our team! Our ideal candidate must have: 1-5 year dental...

  • Front Desk Coordinator

    4 weeks ago

    Spring, Texas, United States Medix Full time

    As a key member of the Medix team, the Front Desk Coordinator will play a vital role in ensuring the smooth operation of our office. Key responsibilities include:Key Responsibilities:Phone and Scheduling: Answer office phones, make appointments, confirm appointments, and reschedule as needed.Patient Data and Insurance: Collect accurate patient demographics,...

  • Front Desk Receptionist

    4 months ago

    Spring Hill, United States Tampa General Hospital Full time

    Perform general receptionist and clerical duties of office. Be pleasant, timely, and cleanly at all times. Collection of co-pays, co- insurance, deductibles and balances. Will verify insurance eligibility and update accordingly. Will perform billing Receptionist, Front Desk, Administrative, Healthcare

  • Front Desk Ambassador

    1 month ago

    Spring, Texas, United States Embassy Suites Woodlands Full time

    OverviewAs a Front Desk Agent at Embassy Suites The Woodlands, you will play a vital role in creating unforgettable experiences for our guests. Your warm and welcoming personality will make a lasting impression, ensuring our guests feel at home. You will be responsible for warmly greeting arriving guests, assisting with check-in and check-out, and providing...

  • Front Desk Associate

    4 weeks ago

    Spring, Texas, United States Drybar Shops Full time

    Overview:Drybar Shops is seeking a skilled and friendly Front Desk Associate to join our team. As a Bartender, you will be the first point of contact for our clients, providing exceptional customer service and ensuring a seamless experience.Key Responsibilities:Provide outstanding customer service and support to clientsOperate a point of sale system and...

  • Front Desk Agent

    4 weeks ago

    Spring Valley, Nevada, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued customers. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge duties. You will be the first point of...

  • WIC Front Desk Associate

    4 weeks ago

    Silver Spring, Maryland, United States Community Clinic Inc. Full time

    Job DescriptionAt Community Clinic Inc., we are seeking a highly skilled and detail-oriented WIC Front Desk Associate to join our team. The successful candidate will be responsible for providing front office support and administrative assistance as needed at different WIC sites throughout our organization.The ideal candidate will have a high school diploma...

  • Front Desk Associate

    1 month ago

    Spring, Texas, United States The Risher Companies Full time

    Job OpportunityRisher Fitness Management is seeking a highly motivated and customer-focused individual to join our team as a Front Desk Staff member.Key Responsibilities:Welcome members in a friendly and professional manner, ensuring a positive experience at our community fitness center.Maintain accurate and up-to-date member databases, including names,...

  • Front Desk Agent

    2 months ago

    Spring, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Marriott Spring [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...