![Altitude Trampoline Park](https://media.trabajo.org/img/noimg.jpg)
Front Desk Manager
3 weeks ago
**Front Desk Manager Description**
**INTRODUCTION**
The Front Desk Manager directs and coordinates the activities of the front desk including training and supervising all front desk staff members as well as point of sale management.
**PRIMARY JOB RESPONSIBILITIES**
- Hires, trains, schedules and supervises team of up to 20 front desk staff
- Provides courteous customer service and responds to customer’s questions, complaints or requests. Directs any unresolved issues to the General Manager
- Assists supervised staff in their job performance during peak activity periods or as required
- Manages Point of Sale system including changing pricing, promotions and merchandise buttons as needed
- Manages cash including cashing in and counting down tills, deposits and change requests
- Procures office supplies, equipment and repairs to ensure that the front desk is sufficiently supplied
- Manages inventory and supplies including helium, drinks, snacks, t-shirts and cleaning supplies
- Organizes and maintains front desk files
- Manages payroll
- Sets performance goals for cashiers to increase sales
- Maintains an image of competence and professionalism to customers, employees and management
- Maintains proper employee/employer relations and addresses any questions in a timely and open manner, including disciplinary actions, recognition and performance evaluations
- Provides or performs other services or duties as required by General Manager
**SKILLS, KNOWLED**GE AND EXPERIENCE**
- Experience managing cashiers and point of sale required. Experience managing a team strongly preferred
- Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment
- Ability to handle multiple assignments on a timely basis with a high degree of accuracy
**REPORTING**
Reports to park General Manager
Brand: Altitude Trampoline Park
Address: 4740 Spring Cypress Road Suite 200 Spring, TX - 77379
Property Description: 21 - Spring-Klein, TX
Property Number: 21
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