Student Success Coordinator

2 weeks ago

Cambridge, Massachusetts, United States Harvard University Full time
Basic Qualifications
  • Minimum 5 years of related experience
  • Education beyond high school may count toward experience
Additional Qualifications and Skills
  • Bachelor's degree
  • Experience with adult learners in an academic environment
  • Excellent judgement and ability to handle sensitive/confidential information with discretion
  • Excellent interpersonal and communication skills
  • Experience using Salesforce or other CRM platforms
  • Ability to work independently with minimal supervision
  • Excellent organization skills and detail-oriented
  • Experience working efficiently in a multi-task environment, with ability to prioritize responsibilities
  • Ability to accurately proofread and edit correspondences
  • Ability to effectively manage and prioritize multiple projects in a fast-paced, dynamic environment with a focus on agility and adaptability to pivot as needed
Position Description

The Student Success Coordinator is a pivotal role in ensuring a positive and enriching experience for students enrolled at the Division of Continuing Education (DCE). This position effectively communicates and collaborates, while quickly adapting to multiple demands, priorities, and rapid changes in a complex environment. The Coordinator serves as the initial point of contact, providing personalized support for all incoming OSA student inquiries. Responsibilities include scheduling coaching appointments, addressing challenging inquiries with patience and respect, and connecting students with the appropriate resources if necessary.

Other duties and responsibilities:
  • Organize daily office operations to ensure efficient service delivery
  • Attend necessary student meetings and distribute post-meeting notes
  • Aid in developing an efficient communication system for student inquiries and referrals
  • Document and update OSA processes and procedures, ensuring transparency and communication to students
  • Run data reports on student interactions in Salesforce
  • Support special OSA projects and initiatives
  • Plan and coordinate OSA events, including creating marketing materials
  • Assist in recruiting Student Success Coaches and Academic Tutors
  • Manage workshop registration and tutor/student scheduling processes
  • Provide technical support and logistical assistance to coaches and tutors
EEO Statement

We are an equal opportunity employer with a commitment to fostering an inclusive community where everyone can thrive. Qualified applicants will be considered regardless of race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy, or other protected characteristics.

Physical Requirements
  • Extended periods of sitting and computer use
  • Physical exertion including lifting, bending, and moving objects
Working Conditions

Flexibility with schedule, including occasional nights and weekends, is required. The health and well-being of our workforce is a top priority, and we encourage all employees to follow CDC-recommended guidelines.

Job Summary

The Student Success Coordinator is instrumental in providing a positive and enriching experience for DCE students.

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University values diversity and inclusion as essential elements for creating a campus culture where all individuals can excel. We aim to build a community that embraces individuals from varied backgrounds, cultures, and identities while promoting excellence and diversity.

Benefits

Explore Harvard's comprehensive benefits package:
  • Paid Time Off: Vacation, sick days, holidays, and paid leave for new parents
  • Health and Welfare: Medical, dental, vision benefits, and wellness programs
  • Work/Life and Wellness: Child and elder care resources, Employee Assistance Program, and stress management programs
  • Retirement: University-funded retirement plan and tuition assistance
  • Professional Development: Programs and classes for career growth
  • Commuting and Transportation: Various commuter options and discounts
  • Harvard Facilities Access, Discounts, and Perks: Access to campus facilities and cultural activities
Work Format Details

This position is based in Cambridge, MA, with a hybrid workplace model requiring a minimum of 2 days per week on campus. Additional details will be provided during the interview process.

About Us

The Division of Continuing Education (DCE) serves a diverse community of students, providing access to Harvard faculty through a range of noncredit, undergraduate, and graduate courses. With a focus on inclusive excellence, we welcome individuals from all backgrounds to participate in our educational offerings.

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