Client Service Call Center Supervisor

2 weeks ago


Manchester, New Hampshire, United States Ultimate Staffing Full time

We are looking for a dedicated and client-oriented Leader for our Client Service Team in Manchester, NH. We need someone who can lead by example and create a positive team atmosphere in our client call center.

SCHEDULE: Openings available for second shifts

SALARY: $23 -$25 per hour, dependent on experience and shift

LOCATION: Manchester, NH (on-site)

WHAT YOU'LL DO:

  • Manage daily operations of the client center, ensuring smooth operation 24/7/365
  • Inspire and hold accountable a diverse team, fostering motivation and responsibility
  • Determine optimal staffing levels for all shifts, provide training, coaching, counseling, and promote a client-focused environment
  • Assess call center needs, conduct performance reviews, and maintain customer service standards
  • Lead through example, engaging with clients and colleagues to build confidence through attention to detail, urgency, and follow-up
  • Handle and resolve customer and departmental complaints effectively
  • Handle challenging client calls professionally
  • Identify ways to improve operational efficiency, implement best practices, and integrate them

WHAT YOU'LL NEED:

  • Self-starters who are driven, organized, and skilled in multitasking, with the ability to manage multiple priorities
  • Excellent interpersonal skills, able to communicate effectively with both employees and clients
  • Experience in call center management, operations, and quality processes
  • Proven record of enhancing staff performance, developing talent, and demonstrating strong leadership
  • Technical proficiency, with a willingness to learn new hardware and software

Desired Skills and Experience

All candidates are considered based on their qualifications and we are committed to diversity and inclusion in our hiring process.



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