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Client Service Supervisor

3 months ago

Manchester, New Hampshire, United States Ultimate Staffing Full time

We are seeking a motivated and client focused Client Service Team Lead/Supervisor to join our dynamic team, located in Manchester, NH. The ideal candidate will be a hands-on leader that fostered a dynamic team environment. This key role will oversee the daily functions of our client call center and is responsible for the supervision and operational management within the call center. We are seeking a highly driven, collaborative, client focused leader to join our team

SCHEDULE: Frist and second shifts openings

SALARY: $23 -$28/hourly DOE and shift

LOCATION: Manchester, NH (on-site)

Interested candidates should contact Jim Sudak at or call/text his desk at for immediate consideration.

WHAT YOULL DO:

  • Oversee the daily operations of our client contract center, ensuring seamless functioning 24/7/365.
  • Inspire and hold accountable a diverse team, fostering motivation and accountability.
  • Determine optimal staffing levels across all shifts, training, coaching, counseling, and driving a client focused environment.
  • Conduct assessments of call center needs, conduct performance reviews, and uphold customer service standards.
  • Lead by example, engaging with both clients and colleagues to instill confidence through strong attention to detail, a sense of urgency, and diligent follow-up.
  • Address and document customer and departmental complaints, resolving issues effectively.
  • Proficiently handle challenging and escalated client calls.
  • Identify opportunities to enhance operational efficiency and effectiveness, implementing industry best practices and facilitating their integration.

WHAT YOULL NEED:

  • Driven self-starters, adept at multitasking and organization, with a knack for managing multiple priorities.
  • Exceptional interpersonal skills, along with the ability to communicate effectively with both employees and clients.
  • Knowledge of call center management is a must, operations, and quality processes is essential.
  • A proven track record of optimizing staff performance, nurturing talent, and demonstrating strong leadership qualities.
  • A solid foundation in technically, coupled with a willingness to familiarize oneself with new hardware and software applications.

Interested candidates should contact Jim Sudak at or call/text his desk at for immediate consideration.

Desired Skills and Experience

We are seeking a motivated and client focused Client Service Team Lead/Supervisor to join our dynamic team, located in Manchester, NH. The ideal candidate will be a hands-on leader that fostered a dynamic team environment. This key role will oversee the daily functions of our client call center and is responsible for the supervision and operational management within the call center. We are seeking a highly driven, collaborative, client focused leader to join our team

SCHEDULE: Frist and second shifts openings
SALARY: $23 -$28/hourly DOE and shift
LOCATION: Manchester, NH (on-site)

Interested candidates should contact Jim Sudak at or call/text his desk at for immediate consideration.

WHAT YOULL DO:
* Oversee the daily operations of our client contract center, ensuring seamless functioning 24/7/365.
* Inspire and hold accountable a diverse team, fostering motivation and accountability.
* Determine optimal staffing levels across all shifts, training, coaching, counseling, and driving a client focused environment.
* Conduct assessments of call center needs, conduct performance reviews, and uphold customer service standards.
* Lead by example, engaging with both clients and colleagues to instill confidence through strong attention to detail, a sense of urgency, and diligent follow-up.
* Address and document customer and departmental complaints, resolving issues effectively.
* Proficiently handle challenging and escalated client calls.
* Identify opportunities to enhance operational efficiency and effectiveness, implementing industry best practices and facilitating their integration.

WHAT YOULL NEED:
* Driven self-starters, adept at multitasking and organization, with a knack for managing multiple priorities.
* Exceptional interpersonal skills, along with the ability to communicate effectively with both employees and clients.
* Knowledge of call center management is a must, operations, and quality processes is essential.
* A proven track record of optimizing staff performance, nurturing talent, and demonstrating strong leadership qualities.
* A solid foundation in technically, coupled with a willingness to familiarize oneself with new hardware and software applications.

Interested candidates should contact Jim Sudak at or call/text his desk at for immediate consideration.

All qualified applicants will receive consideration for employment without regard torace, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.