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Director - Account Management

3 months ago


Orlando, Florida, United States ExpertHiring Full time
What this opportunity offers you: - Outstanding Career Advancement Opportunities - High level of recognition and admiration towards senior management and leadership by the team - Pleasant work environment with a close-knit work culture - Comprehensive benefits package including Medical, Dental, and Vision coverage, 401k plan, Tuition Assistance, and Disability benefits If this resonates with you, let's have a conversation Role Type: Full-Time Position Location: Orlando, Florida Compensation: Great Compensation Package What you will be responsible for: - Supervising the day-to-day tasks of the account management team - Implementing various methodologies for process enhancement to improve customer service and experiences - Analyzing intricate problems or situations and devising effective solutions - Establishing and guiding Account Management teams while designing processes and structures for scalability and expansion - Involving the organization in the management of customer relationships, revenue, and profitability - Showcasing and elucidating the Finexio portfolio, conveying industry best practices, and steering revenue objectives - Conveying customer/prospects business needs to the broader sales and operations team - Influencing mutual agreement throughout the company on methods to provide the highest value to customers and achieve revenue goals - Creating and refining processes for a consistent customer experience - Collaborating with all internal Operations leaders to ensure agreement and backing for all customer-centric initiatives - Partnering with Sales and Marketing to guarantee customer objectives and a smooth transition to Onboarding Necessary qualifications: - A decade of experience in Finance, Sales, Operations, Marketing, and Customer Acquisition/Retention/Satisfaction - Five years of experience in team management and departmental leadership within a related field - Capability to deliver courteous and professional experiences to both internal and external customers - Proficiency in Microsoft Office Suite - Experience in establishing and leading Account Management teams and developing processes and frameworks for scalability and growth Our client has requested the submission of three exceptional candidates in the next few days. We collaborate directly with the hiring manager and can schedule interviews promptly