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Production-Application Support Manager
3 months ago
Do you want to work for a company that wants you to be successful? If you are successful, then we are We want you to have the best work-life balance.
Join our client's company and you should expect generous and flexible time off, competitive compensation & benefits, and a great work environment.
The Production-Application Support Manager will be responsible for leading and coordinating Infrastructure and business projects from a technology perspective, ensuring that infrastructure development activities are consistent with client's internal best practices and standards.
The candidate will also be an escalation point of contact for application support issues, and is required to be able to handle challenging issues related to supporting various applications and systems.
You will support our Investment Management client based in San Francisco. Excellent collaboration with internal teams, vendors and driving resolution.Location:
Prefer San Francisco Bay Area but open to remote for the right candidate. If remote, prefer work a Pacific time schedule. Mandatory Tuesday meetings at 8:30 & 9:30 PST. Other flexibility for meetings or project needs in Pacific time zone.
Essential Job Duties and ResponsibilitiesResponsibilities:
Provide support for the efficient resolution of IT infrastructure related incidents, service requests and update service desk management systems accordingly.
Serve as a liaison between infrastructure operations and the vendors to address performance issues or problem analysis and see them through to resolutionCoordinate performance analysis, recommendations, and improvements for both infrastructure and applicationsEnforce adherence to architectural standards and corporate policies.
Responsible for responding to application support escalations which involve troubleshooting technical issues and resolving data/configuration issuesCollaborate with multiple internal teams across disparate groups to resolve end user issues.
Collaborate with peers on complex projects as required (e.g. office and data center projects, application upgrades, etc.)Create/maintain documentation for operational procedures as requiredMinimum Qualifications and RequirementsBasic Qualifications:
(required)Bachelor's Degree required or consider years of experience and/or certifications in lieu of degree6+ years of hands-on experience with application support and deployments.
4 + years of experience with the following:
Production supportAzure - hybrid, on/off prem cloud services, will consider experience with AWS or Google as alternativeSite resilience engineerDynatrace Monitoring (observability tool)
Investment Management, Brokerage, Asset Management or will consider Financial ServicesHands-on with service ticket management systems (ServiceNow, ConnectWise, etc.)Preferred Qualifications:
Experience with monitoring tools (Solarwinds, ScienceLogic, Argent, etc...)Experience in writing scripts (Powershell, javascript, etc.) and SQL queries (Microsoft SQL, Oracle, etc.)Experience with JIRA, Confluence and planning toolsMicrosoft .
net development experienceMicrosoft SQL Server or Oracle experiencePowerShell scripting experienceExperience with Configuration Management and DevOps toolsStrong organizational, documentation, metric and trend analysis reporting skills and desire for continuous process improvements