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Android Product Support Program Manager
2 months ago
This role plays a critical part in the success of the Android product line by overseeing launches, enhancing customer-facing content, analyzing support operations data, and identifying areas for improvement.
Responsibilities:- Contribute to the ongoing enhancement of the Android user experience by effectively managing product launches.
- Enhance customer-facing content and support resources to ensure seamless user interactions.
- Analyze user data and feedback to identify trends and opportunities for improvement.
- Implement process improvements to optimize support operations and enhance efficiency.
- 4-5+ years of experience in program management or a related field, with strong experience in business analytics and process improvement.
- Proven track record of successfully managing projects from inception to completion, with strong organizational and time management skills.
- Proficiency in data analysis tools and techniques, with the ability to extract insights from data sets.
- Experience identifying and implementing process improvements to enhance efficiency and effectiveness.
- Proficiency in project management tools (e.g., Asana, Jira) and data analysis tools (e.g., Excel, Google Sheets).
- Experience working within the mobile technology industry, with familiarity with the Android ecosystem.
- PMP or Six Sigma certification (preferred but not required).
- Bachelor's degree in Business Administration, Data Analytics, or related field experience.
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
We are an Equal Opportunity Employer and welcome applications from all qualified candidates. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
