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Customer Service Lead
3 months ago
- Pedic Team Lead's primary responsibility is to provide excellence in customer service while selling and marketing Tempur-Pedic products .
Essential Role Responsibilities :
Support management in overall store leadership and supervisionDrive brand awareness and brand advocacy to exceed projected store goals to include teaming up with partners in local market to raise awareness across the regionAide s r ecruit ing, hiring , a nd monitors development of the store associatesServe as an example in providing premium customer experience and build ing relationships with our consumers .Support management in m aintain ing high standards of visual merchandising and brand presentationEnsure financial objectives and controls are consistently and correctly managedIn the absence of store management , provides the leadership necessary to ensure the store consistently operates to Tempur-Pedic standardsFoster and support a collaborative and open environment across all areas of the companyTempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Requirements Bachelor's degree preferred1-3 years retail management experience (or equivalent combination of education and experience) with high-end luxury and/or custom productsStrong sales skills in a consultative environmentDemonstrated ability to effectively lead, dire ct, and train others in a store settingSkilled at current best practice retail methods, procedures, and standardsDemonstrated team player able to both lead and followFlexibility in work schedule reflecting th e needs and patterns of store hoursFluency with current retail software / computer systemsAddress1500 New Britain Ave Space C225, Hartford, Connecticut 06110 Required Preferred Job Industries Customer Service