Healthcare Customer Service Specialist
2 weeks ago
Join a leading medical organization as a Healthcare Customer Service Specialist. This role is essential in delivering exceptional customer service to enhance operational efficiency and foster a positive experience for patients.
Key Responsibilities:
- Greet and register patients in a warm and welcoming manner.
- Handle incoming calls with professionalism, assess urgency, and route calls to the appropriate personnel.
- Accurately schedule appointments for new patients and communicate necessary preparation details.
- Review daily appointment confirmation reports to maintain an accurate schedule and ensure effective communication with patients.
- Collect co-payments and explain billing policies to patients as needed.
- Maintain a clean and inviting waiting area, ensuring a comfortable environment for patients.
Additional Information:
Work Schedule: Monday – Friday with flexible shift options available. Occasional Saturday shifts may be required.
Qualifications:
- High school diploma or equivalent preferred.
- Experience in a busy medical office setting is highly desirable.
- Familiarity with Epic software is a plus.
- Strong customer service orientation with a commitment to delivering excellent patient care.
- Ability to thrive in a fast-paced environment while managing multiple tasks.
- Proven teamwork skills and effective communication abilities.
- Proficient in Microsoft Office and possess a basic understanding of medical terminology.
- Knowledge of insurance processes is advantageous.
About TEKsystems:
We are dedicated to transforming businesses by providing innovative solutions and services. With a workforce of 80,000, we collaborate with over 6,000 clients, including a significant portion of the Fortune 500, across various regions. As a leader in Full-Stack Technology Services and Talent Services, we partner with forward-thinking organizations to drive impactful change. TEKsystems is part of the Allegis Group, committed to equal opportunity employment, considering all applicants without discrimination.
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