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Sr. Customer Experience

3 months ago

Jacksonville, Florida, United States Mindlance Full time
Customer Experience Designer Position at Health Solutions Company
  • Location: 100% Remote
  • Type: Contract to Hire Role
  • Considered Timezones: Central/East Coast (CST / EST)

Please submit a portfolio for consideration during the application process.

  • Important Notes from Hiring Manager:
  • UX, UI design research experience
  • Expertise in design strategy, specifically human-centered design
  • Focus on the "discovery stage of design"
  • Qualitative research and applying human-centered design
  • Agile based process for development
  • Preferred:
  • HealthCare experience
  • Job Description:

The Customer Experience (CX) Designer plays a crucial role in the Customer Experience Center of Excellence, an innovative team transforming the company into a customer-focused health solutions provider.

This team's mission is to revolutionize healthcare, making it more accessible, effortless, and intelligent for all.

The CX Designer will lead CX improvement initiatives using human-centered design methodologies, enhancing the end-to-end customer lifecycle.

This role entails strategy formulation, process improvement facilitation, and qualitative research.

  • Essential Functions:
  • Leverage expertise in customer experience and design to create customer-centered solutions
  • Translate business requirements into compelling solutions using human-centered design principles
  • Advise business partners on customer-centered design solutions
  • Job Requirements:
  • Demonstrated proficiency in Microsoft Office, database management, and strong analytical skills
  • Experience in data analysis with a focus on customer experience
  • Excellent written and verbal communication skills
  • Strong project management and problem-solving abilities
  • Adaptability to change and embrace new tools and processes
  • Experience:
  • 5-8 Years of Professional experience with data analysis or data mining
  • Education:
  • Bachelor's degree in a related field or equivalent work experience