Customer Experience Associate

1 week ago


Jacksonville, Florida, United States City of Jacksonville, FL Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Part-time Customer Experience Associate at the City of Jacksonville, FL. As a key member of our library team, you will provide exceptional customer service, support library programs and services, and maintain a positive and welcoming environment for our patrons.

Key Responsibilities
  • Provide basic reference services, collection maintenance, and customer service assistance to patrons of all ages.
  • Support the overall mission of the Library by creating a positive customer experience and maintaining appearance standards.
  • Perform tasks such as reporting facilities issues, picking up litter on library grounds, and serving as person on duty as assigned.
  • May be required to work evenings and on weekends due to the nature of library operations.
Requirements
  • A Bachelors' Degree from an accredited institution is required.
  • Experience in education, retail, or library support work is preferred.
  • Basic computer skills required.
Preferred Qualifications
  • Knowledge of library procedures, techniques, and policies.
  • Ability to perform all borrowing, information services, reader's advisory, reference duties in face-to-face, virtual, and outreach settings.
  • Ability to design, deliver, promote, and facilitate programs, activities, and events in libraries, virtually, and at outreach engagements.
What We Offer

We offer a competitive hourly rate of $17.60 and a dynamic work environment that values customer service and teamwork. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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