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Manufacturing Customer Service Representative

3 months ago

Lansing, Michigan, United States Fiber Bond Full time
Full time - Monday-Friday, 8am-4:30pm


Responsible for providing effective customer service for all customers by using excellent knowledge of company products, as well as communicating effectively with co-workers throughout the organization.

Provides timely and accurate information to incoming customer order status and product knowledge requests.

Accurately processes customer orders/changes/returns according to established department policies and procedures. Data Entry - Invoicing

Works closely with credit department, production, sales and product development to meet and exceed customers' service expectations. Assist Sales Team as needed.

Benefit Conditions:

  • Waiting period may apply

This Company Describes Its Culture as:

  • Detail-oriented -
  • quality and precision-focused
  • Teamoriented cooperative and collaborative

Communication method(s) used:

  • Phone

Work environment:

  • Office

This Job Is:

  • Open to applicants who do not have a college diploma
Work Remotely

  • No

Pay:
$ $22.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift

Work setting:

  • Inperson

Education:

  • High school or equivalent (preferred)

Experience:

Customer Service: 2 years (preferred)

Work Location:
In person