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Customer Service Representative

2 months ago

Lansing, Michigan, United States Peckham Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Peckham. As a key member of our customer service team, you will be responsible for providing exceptional phone-based support to U.S. citizens, utilizing a computer-based knowledge system to answer general questions about policies, practices, procedures, and other data.

Key Responsibilities

  • Gather information to determine customers' needs and apply problem-solving skills to resolve inquiries effectively
  • Access knowledge base per customer request for information
  • Accept other jobs/duties as assigned

Requirements

  • Ability to obtain a security clearance
  • Ability to pass a computer skills assessment (typing, reading comprehension)

Work Environment

Our customer service team works in a dynamic and fast-paced environment, with a moderate noise level. As a representative, you will be required to multitask, speak, listen, read, and use a computer simultaneously during your scheduled shift. You will also be required to be mobile throughout the building and work individually, as well as part of a team.

About Peckham

Peckham is a national award-winning non-profit organization, recognized for its achievement in providing exceptional vocational rehabilitation for people with disabilities and barriers to employment. We pride ourselves on having a great culture that fosters a respectful, collaborative, and fun work environment. Our employees enjoy benefits such as generous PTO policies, modern facilities, pet-friendly work sites, free fruit, fitness classes, massages available for purchase, and opportunities for flexible work arrangements.

Equal Opportunity Employer

Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. We are committed to providing equal opportunities and do not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.