Customer Service Representative

1 month ago

Lansing, Michigan, United States Peckham Full time

About the Role:

We are seeking a skilled Customer Service Representative to join our team at Peckham. As a Customer Service Representative, you will be responsible for providing exceptional customer service to U.S. citizens via phone calls. You will utilize a computer-based knowledge system to answer general questions about policies, practices, procedures, and other data to assist callers.

Key Responsibilities:

  • Provide superior customer service by answering incoming calls in a timely manner
  • Gather information to determine customers' needs; apply problem-solving skills and resolve the inquiry/request effectively
  • Access knowledge base per customer request for information
  • Accept other jobs/duties as assigned

Requirements:

  • Ability to obtain a security clearance
  • Ability to pass a computer skills assessment (typing, reading comprehension)

About Peckham:

Peckham is a national award-winning non-profit organization, recognized for its achievement in providing exceptional vocational rehabilitation for people with disabilities and barriers to employment. We accomplish our mission by working with community partners and through our own diverse business lines consisting of apparel manufacturing, warehousing, call centers, environmental services, and farming.

Our Culture:

We pride ourselves on having a great culture which fosters a respectful, collaborative, and fun work environment. Employees are encouraged to bring their whole selves to work, share ideas, and engage in lifelong learning. Our culture further supports our mission by encouraging flexibility, health, and wellness.

Benefits:

  • Generous PTO policies
  • Modern facilities
  • Pet-friendly work sites
  • Free fruit
  • Fitness classes
  • Massages available for purchase
  • Opportunities for flexible work arrangements

Equal Opportunity Employer:

Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. We are committed to providing equal opportunities and do not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

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