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Shift Supervisor

3 months ago

Dover, Delaware, United States Planet Fitness Inc. Full time

Some of the responsibilities include:

  • Customer Service/Front Desk Activities:
    • Greet members and guests, providing exceptional services to make them feel comfortable and welcomed
    • Answer phones in a friendly manner and assist callers with questions
    • Check members in and sign up new members
    • Respond to member questions and concerns professionally
    • Conduct beverage or merchandise purchases
    • Promote fitness classes to members
    • Exceed daily statistics
    • Assist in emergency situations
    • Uphold facility rules and policies
  • Staff Supervision:
    • Provide backup support for absent employees
    • Maintain document security
    • Delegate responsibilities
    • Lead by example
    • Communicate changes to staff
  • Member Accounts:
    • Assist with membership cards, address changes, and billing questions
    • Check members into classes
    • Create new memberships and guest accounts
    • Maintain member document security
  • Club Cleanliness and Maintenance:
    • Maintain front desk area and lobby cleanliness
    • Regular facility cleaning
    • Clean exercise equipment and tanning beds
    • Restroom and wet area cleaning
    • Oversee staff cleaning duties
    • Complete cleaning responsibilities
  • Miscellaneous:
    • Track performance indicators
    • Manage cash register
    • Assist with marketing efforts
    • Conduct inventory counts
    • Uphold company culture

Qualifications:

  • 6-12 months of Customer Service experience and Management preferred
  • High school diploma/GED equivalent required
  • Basic computer proficiency
  • Punctuality and reliability
  • Exceptional customer service skills
  • Positive leadership and problem-solving skills

Physical Demands/Requirements:

  • **Standing and walking during shift
  • Talking in person or on the phone during shift
  • Lifting up to 75 lbs
  • Encounter toxic chemicals occasionally
  • Climbing, balancing, kneeling, and crouching

Why you should join Planet Fitness:

  • Contribute to changing lives every day
  • Work with talented professionals
  • Be part of a fast-growing fitness organization
  • Opportunities for personal and professional growth
  • Free Black Card Membership

Enhancing lives with a quality fitness experience requires a team of inspiring go-getters. Planet Fitness is seeking top talent to join in creating a Judgement Free Zone and shaping the brand's future. With numerous locations across multiple countries, there's ample opportunity to be part of this exciting journey.

Our mission focuses on our product as a tool for personal growth. If you have the drive to make a difference in people's lives, Planet Fitness is the place for you. Bring your energy to our Judgement Free Zone and experience the satisfaction of impacting lives.

To explore opportunities, search for a club near you. Please note that franchise employees are employed by the Franchisee, not PFHQ. Each franchisee is responsible for labor matters, compliance with employment laws, and employment conditions.