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Senior Reports Analyst

3 months ago

Santa Cruz, California, United States Best Western Full time

Job Purpose:

Designs, develops and delivers reporting solutions to provide high-level analytical support to the organization.

Job Duties:

Responsible for the design, maintenance, and delivery of reports. Ensures operational goals adhere to set standards by tracking, analyzing, and providing recommendations on, for example: call patterns, conversion or service levels, abandon rates, historical data, and trends. Responsible for designing dashboards to monitor performance and support decision-making. Responsible for deploying advanced data visualization to provide analysis support and comprehensive reporting solutions with reports and dashboards. Understands and applies Data Lake's modeling. Maintains a high level of data integrity by performing periodic auditing and testing of reports and sources. Exceptional time management, organizational, problem-solving decision-making, and analytical skills

Experience:

Minimum 3 years of experience working with and creating databases, datasets, and dashboards. Minimum 3 years of SQL skills which include the ability to perform effective querying involving multiple tables and subqueries. 2+ years' experience with reporting in AWS Connect, and Contact Lense reporting. 2+ years' experience with report writing in AWS QuickSight, or other reporting tools such as Tableau.

Education:

Bachelor's degree in Business Administration, Information Systems or related field, or an equivalent combination of education and experience is preferred.

Skills:

Advanced Proficiency in MS Office, including Excel and PowerPoint. AWS Quicksight, AWS Connect, Visual Basic, and SQL experience preferred. Strong math skills to include formula building and data integrity. Proven analytical skills. Demonstrated reporting skills and ability to work directly with users to determine and meet business needs. Exceptional time management, organizational, problem-solving decision-making, and analytical skills. Strong and effective verbal, written, interpersonal and communication skills.

Work Location/Schedule:

This position is AZ based, you must live in the state of AZ. No relocation assistance is provided. This position is not eligible for immigration support.

Benefits Summary for Full Time Employees (work 30 + hours per week)

Available Day One:


• Medical/Dental/Vision


• Vacation/Sick/Floating Holidays - accruals start


• 401K – company match and direct contribution


• Employee discounts/Hotel discounts


• Financial and health wellness programs