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Resident Relations Coordinator

3 months ago

Newport News, Virginia, United States The Chesapeake Full time

Join us at The Chesapeake where we impact lives and build careers

Can you see yourself working on a beautiful "cruise ship on land - a luxury retirement community"?

At The Chesapeake in Newport News, Virginia, residents receive gracious hospitality and exquisite service from a caring and committed team who know they make a difference in the work they perform. Our mission is to empower individuals with choices in purposeful living built on values of faith, servant leadership, stewardship, integrity, peace of mind, innovation and joy.

If you are looking to make a difference, we'd love to talk to you

We offer perks such as free meals, team member appreciation events, flexible scheduling and generous paid time off. We have a strong 50-year reputation for workplace excellence and our leadership demonstrates team member commitment and appreciation every day

DEPARTMENT: Administration

RESPONSIBLE TO: Director of Administrative Services

GENERAL STATEMENT OF RESPONSIBILITY

Meet or exceed Resident and Family expectations with move-in assimilation encompassing home, appliances, technology, services, relationships, and home-like culture. Meet or exceed education and support of level of living/service transitions and needs.

Coordinate from reservation the hospitality experience of all new Independent Living Residents. This position takes the "baton" from Marketing Selection/Move-in Coordination after Move-In Day.

QUALIFICATIONS

  1. At least two years' experience or equivalent education in executive assistant/secretarial field.
  2. At least five years' experience in providing exceptional customer service.
  3. Experience working with seniors preferred.
  4. Experience preferred in the concept of a Continuing Care Retirement Community.
  5. Computer literate in office applications (Excel, Microsoft Word, Power Point, etc.).
  6. Familiarity with basic technology such as cable TV and internet.
  7. Familiarity with android and iPhones to assist residents.
  8. Pleasant personality with outstanding interpersonal skills.
  9. Ability to communicate well with prospects, residents, family members, guests and Chesapeake staff.
  10. Outstanding organizational skills and the ability to coordinate many different activities simultaneously.
  11. Professional image and attitude at all times.

JOB RESPONSIBILITIES

  1. Support and monitor all Director/Department visits with new residents.
  2. Participate in Daily Huddle, and report on status of newly moved in residents.
  3. Participate in Marketing meetings to actively understand resident's contract and move-in dates.
  4. Conduct final walk-thru of apartment/cottage after other departments have finished, looking closely at all aspects of the unit turnover.
  5. Ensuring all appliances, lights, technology, etc. is in working order
  6. Meet with Move-In Coordinator to obtain New Resident Profile information and add to Community Apps.
  7. Participate in Level of Living meetings for IL residents reporting on new residents if needed.
  8. Monitor Incident Reports received and follow-up with resident if resident is within a year of move-in. Assist if needed.
  9. Ensure technology (router, cable box) is in place and operational. Utilize Technology Assistant if needed.
  10. Make contact with resident on move in day and continue close contact for approximately 30 days to assist with resident assimilation.
    1. Consisting of creating work orders, dinner reservations, tour of community, technology, community happenings, setting Housekeeping schedule, etc.
  11. Continue relationships with residents with regular check ins and continued assistance for at least 1 year.
  12. Conduct quarterly New Resident Assimilation classes via Chesapeake University
  13. Provide support and assistance with 10-year Refresh projects – work closely with residents on any preparation needed to accept 10-year refresh – removing items from the walls, packing up kitchen items, etc.

WORKING CONDITIONS

Works in a well-lit, well-ventilated building. Sits, stands, walks most of the working day with some bending and squatting. Subject to frequent interruptions. Subject to hostile or emotionally upset people.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.