Hospitality Coordinator

1 week ago


Newport News, Virginia, United States Kiln Creek Golf Club and Resort Full time

Guest Relations - Hospitality Coordinator

Job Overview: As a key representative of our establishment, you will be the first point of contact for all visitors, providing a warm and welcoming atmosphere. Your role is essential in ensuring that every guest feels valued and informed during their stay.

Position Details:

Job Title: Hospitality Coordinator

Part Time: | 20-25 hours per week |

Hourly Position: Shifts available from 7am-2pm and 2pm-7pm, Monday through Sunday.

*Availability for a rotating schedule, including weekends and holidays, is required.

Reporting Structure:

Reports directly to the Office Manager, with indirect reporting to the Corporate Controller and General Manager.

Key Responsibilities:

  • Deliver outstanding customer service to all guests, residents, and vendors.
  • Manage basic administrative tasks including switchboard operations and providing information to the public.
  • Act as a concierge, addressing guest inquiries and fulfilling requests.
  • Facilitate hotel check-ins and check-outs according to established policies.
  • Maintain effective communication with housekeeping and other departments regarding reservations.
  • Promote additional services and packages to enhance guest experiences.
  • Process reservations and payments in compliance with company procedures.
  • Ensure cleanliness and organization of the lobby and office areas.
  • Assist with administrative duties as needed by management.

Work Schedule: Flexibility in working hours is essential.

Physical Requirements: Ability to lift and carry up to 25 lbs, perform tasks such as bending and kneeling, and maintain a professional appearance.

Experience and Skills:

Minimum of 1 year in customer service, proficiency in computer applications, and strong administrative skills are required.

Communication Skills: Excellent verbal communication, public interaction, and conflict resolution abilities are necessary.

Work Ethic: Must demonstrate reliability, punctuality, and the ability to work both independently and as part of a team.

Education: High School Diploma or equivalent is required.

Work Environment: Primarily indoor, climate-controlled setting with occasional outdoor responsibilities.

Uniform Policy: Business casual attire is expected, with specific guidelines regarding appearance and uniform assignment after a probationary period.

This job description outlines the primary duties and responsibilities of the position. Additional tasks may be assigned as necessary. All requirements are subject to modification to accommodate individuals with disabilities. This description does not constitute an employment contract, and management reserves the right to amend it at any time.

Kiln Creek Golf Club & Resort maintains a strict zero-tolerance policy regarding drugs and alcohol. All candidates must pass a drug test and provide valid identification.



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