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L2 Network LAN/WAN Engineer

3 months ago

Santa Clarita, California, United States Noblesoft Technologies Full time
Job DescriptionJob Description

Role: L2 Network LAN/WAN Engineer
Location: Santa Clara, CA - onsite

Job Description:

  • Work with different types of Ethernet and fiber Cables . Follow cabling standards (TIA-568 standard) & fiber testing equipment
  • Under break fix activities repair\replace faulty equipment and software to the applicable OEM recommendation, peripheral cabling (E. g patch cables used to connect wall blocks, line interface units, etc.)
  • Tasks to be performed by FSO under onsite MACD'S are below
  • Add/remove CSU/DSU
  • Add/remove out of band access devices/modems
  • Add a router, switch, firewall or its modules and cards (chassis-based or non-chassis based)
  • Rogue device identification (tracing the cable from the switch to the end location)
  • Wiping configs
  • Use MS Visio to create applicable documentation and security and network related knowledge to perform these tasks (e.g., network diagrams, CMDB data, compliance documentation, DNS records, Change records)
  • Perform Site surveys (including wireless LAN site surveys) to capture all in-scope equipment and related peripheral Equipment located at a Site, and to ensure all Site documentation is accurate and up-to-date and conducted in accordance with client and OEM standards.
  • Provide support to network & security devices, un-racking, packing, installing and shipping equipment to multiple locations.
  • Work on switches types like Access Switch, Core Switch, Server Farm Switch, Distribution Switch
  • Perform RMA process
  • Replacing network hardware,
  • Label patch cords,
  • Un-rack defective hardware,
  • Install RMA hardware into the Rack,
  • Repatch copper and Fiber cables
  • Upgrade the hardware with JJTS standard code / IOS
  • Complete UAT testing
  • Ship back the old hardware
  • Replace or install new network hardware
  • Need to work with tools they will need to use to perform FSO work
  • Screwdriver,
  • Laptop,
  • Hotspot,
  • Console Cable,
  • SecureCRT or PUTTY software,
  • Working knowledge of WebEx / Skype / Teams and AWS
  • Perform troubleshooting on WAN/LAN/WLAN network/Contact Center network devices
  • Perform wireless LAN survey for break-fix with proper equipment & training
  • Local contact point for escalated / aged / outstanding incidents & iTASK
  • Local point of contact to follow up with NOC and local vendors (e.g. Telco, cabling etc)
  • Coordinate and manage communication with SDL, and J&J Network Team (e.g. incident update)
  • Follow up and support on operation team open RITMs
  • Support other initiatives like TLM, Capacity, Release, Problem management
  • Network equipment inventory and spares management (e.g. supporting / coordinate Physical inventory count)
  • Run reports from Network Tools (e.g. LogicMonitor, Netscout, Tornado, Prime etc) for Network CI as required
  • Perform CSR / MACD / Project work as FSO
  • Support HCL Network team whenever & wherever required like troubleshooting, knowledge sharing, badging, site visits, assisting at site/remotely, mentoring resources, training and others
  • Other Field Services activities as per business requirement & emergencies at all times

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