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Network Infrastructure Specialist

2 months ago

Santa Clara, California, United States IT Management Corp. dba 101 VOICE Full time

Position Overview

The Network Infrastructure Specialist role is responsible for providing engineering support for IT infrastructure projects, including upgrades, troubleshooting, relocations, and migrations.

Key Responsibilities
In this dynamic environment, the candidate will manage multiple priorities effectively. The position is based in a professional office setting and requires the use of standard office equipment.

  • Implement and document post-sales engagements with clients following best practices.
  • Work collaboratively with team members and provide insights during pre-sales discussions.
  • Ensure delivery of support and services aligns with customer expectations.
  • Participate in the design, implementation, and management of infrastructure solutions from major vendors.
  • Troubleshoot complex issues related to networking, security, and wireless systems.
  • Possess hands-on experience with collaboration systems and platforms.
  • Identify specific network requirements for clients.
  • Develop tailored network, security, VoIP, and wireless solutions.
  • Create detailed implementation plans.
  • Conduct architecture discussions and design presentations.
  • Facilitate product demonstrations and webinars for clients.
  • Respond to project needs or support tickets as required.
  • Provide training and feedback to technical team members.

Qualifications
Applicants should possess a comprehensive understanding of high-performance data center solutions, LAN/WAN infrastructure, network security, and collaboration systems.

  • Extensive knowledge of routers, switches, and security appliances.
  • Expertise in WAN circuits and routing protocols.
  • Experience in designing and troubleshooting VLANs using Cisco equipment.
  • Strong understanding of VPN solutions and deployment experience.
  • Familiarity with load balancing for web systems.
  • In-depth knowledge of Cisco IOS and NXOS configurations.
  • Experience with network monitoring and management tools.
  • Hands-on experience with security deployments and assessments.
  • Excellent customer interaction skills.
  • Ability to perform under pressure.
  • Cisco Certified Systems Engineer (CCNP) certification is preferred.
  • Experience in designing large-scale Unified Communications solutions.
  • Familiarity with voice gateways and QoS implementation.
  • Experience with PSTN communication and SIP trunks.
  • Knowledge of service desk and ticketing systems.
  • Experience with VMware products is advantageous.

Additional Information
Candidates should have:

  • 6+ years of advanced experience with Microsoft Active Directory.
  • 6+ years of advanced experience with VMware virtualization.
  • 6+ years of experience with Cisco Collaboration and SIP trunking.
  • 10+ years of hands-on experience in WAN/LAN and wireless technologies.
  • Multiple advanced manufacturer-specific certifications.
  • Experience with scripting for deployment automation.

All information will be kept confidential according to EEO guidelines.