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Staff Cybersecurity Engineer
2 months ago
We are seeking a highly skilled Cybersecurity Engineer to join our team at Palo Alto Networks. As a Cybersecurity Engineer, you will play a critical role in enabling customer success by providing support to clients after they have purchased our products.
Our team is dedicated to providing the best customer support in the industry, and we are looking for someone who shares our passion for delivering exceptional service. As a Cybersecurity Engineer, you will be responsible for implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised.
Key Responsibilities- Enable TAC support teams by providing deeper technical expertise and guidance for NetSec platforms (NGFW, Cloud NGFW, SASE)
- Work directly with Engineering on cutting-edge new product development
- Develop and deliver expert-level training materials for TAC support and Engineering teams
- Develop advanced troubleshooting-focused tools and scripts to help solve complex customer issues and improve product supportability
- Work with TAC to provide expert-level technical support of customer issues that involve very complex network topologies, architectures, and security designs
- Own critical and executive-level issues for LAN/WAN and NGFWs
- Lead in identifying problems and taking actions to fix them across support and product life cycles
- Help drive and enable ML/AI-related projects
- Minimum of 7 years of professional experience
- Technical Support or Development experience supporting enterprise customers with very complex LAN/WAN environments
- Deep understanding of TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (e.g BGP, OSPF), branch and DataCenter Architectures
- Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL
- Expertise with Cloud services and Infrastructure
- Familiarity with C, Python, or at least one scripting language
- Experience with Palo Alto Networks products is highly desired
- Excellent communication skills with the ability to deliver highly technical informative presentations
- Proficiency in creating technical documentation using applications such as Powerpoint/Google Slides or knowledge-base/intranet platforms such as Lumapps, Jive or Confluence
- Willing to work flexible times including occasional weekends and evenings
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at.
