Academic Program Coordinator

2 weeks ago

San Diego, California, United States Alliant International University Full time

Position Summary:


Under the general direction of the Dean and Academic Program Directors (or other identified staff member), the Academic Program Coordinator (APC) will work with Academic Program Directors to ensure the success and support of Alliant's academic degree programs.

The APC performs various administrative coordination functions in academic programs to supplement, maintain, and enhance the academic experience, student retention, strategic planning, and program development.

The APC is a program support "generalist" position that requires a high level of interface with campus constituencies including, but not limited to Deans, Program Directors, Academic Advisors, faculty, and staff and students.

The incumbent must be able to organize and plan work and handle multiple assignments, prioritizing them in a constantly changing work environment.

This position requires multitasking abilities, exceptional interpersonal/cross-cultural communication skills, and the ability to complete tasks with accuracy, meet deadlines, take the initiative, and effectively problem-solve.

The APC will be responsible for assisting Program Directors and faculty in improving program-related operating processes, procedures, and protocols to operationalize and maintain academic standards, efficiencies, and service to students.

They will ensure open lines of communication with campus departments to proactively resolve student and organizational or procedural issues and provide exceptional customer service.

The APC handles sensitive information necessitating considerable use of tact, discretion, and judgment; and must exhibit a high level of professionalism.


Starting Salary:
Non-exempt position at $24.87 an hour ($48,500 annualized) based on experience and geographical location.

Minimum Qualifications:

Education:


Bachelor's degree (BA/BS) from an accredited four-year college or university, or an associate degree and four years of higher education academic support experience.


Experience:
Two (2) years of professional experience in a post-secondary institution preferred; similar experience will be considered.

Certifications, Licenses, etc:
None.

Skills:


Proficient computer skills with Microsoft Office applications, Campus Nexus Student, or other similar applications as well as the ability to learn new programs.


Possess strong organizational skills and pay attention to detail.

Ability to work with a diverse student, faculty and community is essential.

Ability to work collaboratively in a team-oriented organization.

Individuals must possess superior interpersonal, oral, and written communication skills.

Ability to manage multiple tasks according to required deadlines and maintain composure under high-stress conditions.


Excellent customer-service skills, including sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse background.


Duties & Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


Collaborates with Program Directors to establish and maintain program goals, collect, and maintain program data used to conduct program assessment evaluation, curriculum reviews and support external accreditation activities.

Develops and implements ongoing improvement strategies to support program development and academic standards.


Provides administrative support to departmental committees and processes, including but not limited to SERC (Student Evaluation & Review Committee), comprehensive exams, course scheduling, budgeting, annual reports, adjunct and s, independent contractor, and student worker paperwork/contracts, and student worker hiring.


Assists with departmental outreach, including editing materials for catalog, website, manuals, handbooks, and marketing. Partners with Admissions and Marketing to assist with Open Houses and outreach initiatives. Collaborates with campus constituents on student development workshops and participation in New Student Orientation and Commencement.

Uses independent judgement to prioritize projects to ensure efficiency, program success, and the student experience. Collaborates with Academic Advisors (AA) to ensure a positive student experience.

Interfaces with the Registrar and Program Directors to ensure timely and accurate information regarding course offerings, textbook requirements, syllabi, etc.

is available to students.


May serve as an alternate Designated Student Official (DSO); typical duties include interfacing with SEVIS Agents and International Students and providing administrative support to ensure compliance with international regulations.


Perform other related tasks, duties, and responsibilities as required, assigned, or directed.

Supervisory Responsibility:

Direct Reports:
None.

Indirect Reports:
None.

Contact Responsibility:

Internal:
Interacts with supervisor to receive direction and instructions and/or review of work results. This position with work closely with colleagues as well as other departments, academic degree programs, Program Directors, and Faculty.

External:
Interacts with prospective adjunct faculty and community partners.

Primary Work Location, Hours & Travel Requirements:

Office Location:
On Campus.

Work Hours:
Standard office hours, this is a 37.5-hour work week, varying with evening and weekend rotations required.

Travel:
None.

Work Environment:


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Work environment is in a standard office setting.

Frequently exposed to low to moderate noise, various odors, temperature changes, and equipment with moving parts, including but not limited to computers, phones, printers, and other standard office equipment.


Physical Requirements:


Ability to execute those physical activities required to perform the essential functions including, but not limited to, regular sitting and being mobile; continual communicating both in person and on the telephone; regular keyboarding; regular reading of both print and digital material; and all other activities required to perform essential functions.


Compliance:


Responsible to perform all work in a manner that complies with the organization policies, applicable regulations, applicable standards of professional performance, or other recognized laws or requirements as these policies, regulations, standards, laws, or requirements relate to the position.



Responsible to participate and support in the organizational compliance activities and to take appropriate action in reporting issues related to compliance.



Responsible to perform all duties and responsibilities in a manner that complies with the Alliant International University Mission, Values, and Pillars, if applicable.

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