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Cologne/Bonn | Employee for Customer Service in the Mobile Service Team

3 months ago

Lufkin, Texas, United States Crimson Enterprises Full time
*Starting April 1st, 2024*, we are looking for you in *full-time or part-time* for a *7-month temporary position* as a *Customer Service Representative* in the *mobile service team (m/f/d)* for a deployment at DB InfraGO AG through DB Zeitarbeit *at the location Cologne/Bonn*.

*Your responsibilities:
  • You represent Deutsche Bahn at the train station and ensure customer satisfaction
  • This includes tasks at the service point as well as mobile services at the train station and on the platforms
  • You are the contact person for information on platform changes, disruptions in train operations, train cancellations, missed connections, and travel alternatives. You are responsible for providing information to travelers through appropriate information systems and media
  • Issuing passenger documents is also part of your responsibilities, as well as checking posted timetables and posters for accuracy and visual condition
  • As a trusted person for customers, you also handle lost and found items
  • You also assist passengers with reduced mobility on the platform and provide first aid
*Your profile:
  • You have a confident and friendly demeanor, attentiveness, and customer orientation
  • You possess strong communication and advisory skills
  • Good manners and a well-groomed appearance complete your profile
  • Willingness to work in shifts, at night, and on weekends, primarily on weekends and holidays
  • You have good knowledge of German.