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Patient Representative
3 months ago
This position, represented by AFSCME, at University of Minnesota Physicians (M Physicians) entails ensuring a welcoming and friendly atmosphere for all visitors and guests, promoting patient-centered care. The Patient Representative is responsible for the efficient operation of reception check-in and checkout procedures. Key responsibilities of the role include:
- Assisting with phones, scheduling appointments, and providing non-clinical information
- Maintaining a clean and inviting clinic lobby and patient waiting area
- Resolving non-clinical patient customer service issues
- Coordinating provider schedules and appointments to enhance customer experience
- Managing medical records and diagnostic test results transfer
**Minimum Qualifications:**
- Previous clerical experience in a medical or customer service setting
- Knowledge of online scheduling and EMR systems
- Familiarity with basic medical terminology
- Keyboarding skills of 35 wpm
- Flexibility with assignments and front desk functions
**Location:** Lion's Pediatric Eye Clinic in Minneapolis, MN
**Hours:** 7:15am-3:45pm, Monday-Friday (1.0 FTE/40 hours per week) with flexibility based on business needs
**Benefits:** Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more. This position may require floating to other departments based on clinic needs.
University of Minnesota Physicians (M Physicians) is dedicated to driving innovation in health and medicine, offering competitive salaries, excellent benefits, and career development opportunities. Join a mission to advance medicine with an inclusive culture that values diversity. UMPhysicians is an Equal Opportunity/Affirmative Action/Military Friendly employer, providing reasonable accommodations for individuals with disabilities. All qualified applicants will be considered without discrimination based on various factors.
