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Director of Strategic Accounts

3 months ago

Irving, Texas, United States FleetPride Full time

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business Partner with the best in the heavy-duty industry and apply today

We are seeking a dynamic and results-driven Director of Strategic Accounts to lead our team of account managers. This pivotal role focuses on the Regional Accounts portion of the Strategic Accounts profile, overseeing the development and execution of annual growth plans for revenue related to parts, service, and the adoption of improved digital solutions. The ideal candidate will be a strategic thinker with exceptional leadership skills and a strong background in customer relationship management. The role requires 50-60% travel and active engagement in customer-facing events, including quarterly business reviews. The Director of Strategic Accounts will report to the VP of Strategic Accounts, who reports to the President of the company.

DUTIES & RESPONSIBILITIES

Leadership and Team Management:

  • Lead, mentor, and develop a team of account managers, ensuring they achieve their annual growth plans and sales targets.
  • Foster a high-performance culture within the team, promoting continuous improvement and professional development.
  • Set clear objectives and key results (OKRs) for the team and monitor progress regularly.
  • Lead the account managers to leverage their CRM tool for effective pipeline management.
Strategic Planning and Execution:
  • Develop and implement strategic account plans to drive revenue growth from parts, service, and digital solutions.
  • Collaborate with cross-functional teams to ensure alignment with overall company objectives and strategies.
  • Analyze market trends, customer needs, and competitive landscape to identify opportunities for growth and innovation.
Customer Relationship Management:
  • Build and maintain strong, long-term relationships with key regional customers in the book of business.
  • Lead customer-facing events, including quarterly business reviews, to present performance metrics, discuss future plans, and address any concerns.
  • Ensure customer satisfaction and loyalty by understanding their needs and providing tailored solutions.
  • Work with field leadership to grow and implement growth strategies for specific regional customers.
Travel and On-Site Engagement:
  • Travel frequently (50-60%) to meet with customers, attend industry events, and support account managers in the field.
  • Represent the company at trade shows, conferences, and other industry events to build brand awareness and generate leads.
Performance Monitoring and Reporting:
  • Monitor and report on the performance of strategic regional accounts, providing insights and recommendations to senior management.
  • Utilize CRM tools and other software to track sales activities, customer interactions, and revenue metrics.
  • Prepare and present regular reports on account performance, growth opportunities, and strategic initiatives.
EDUCATION & TRAINING
  • Bachelor's degree in Business, Marketing, or a related field; MBA preferred.
QUALIFICATIONS
  • Minimum of 10 years of experience in account management, sales, or business development, with at least 5 years in a leadership role.
  • Proven track record of achieving sales targets and driving revenue growth.
  • Strong understanding of parts, service, and digital solutions in a B2B context.
  • Excellent communication, negotiation, and presentation skills.
  • Ability to travel extensively (50-60%) and manage time effectively while on the road.
  • Proficiency in CRM software and Microsoft Office Suite.
KEY COMPETENCIES
  • Strategic Thinking: Ability to develop and execute long-term plans that align with company goals.
  • Leadership: Proven ability to lead and inspire a team towards achieving ambitious goals.
  • Customer Focus: Deep commitment to understanding and meeting customer needs.
  • Results-Driven: Strong focus on achieving measurable outcomes and driving continuous improvement.
  • Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
WORK ENVIRONMENT
  • The primary environment is characterized by ambient room temperatures, lighting and traditional office equipment found in a typical office environment
  • Travel 50%-60% of the time is required
PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.
  • Occasional lifting of items up to 25 pounds (files, computer printouts on occasion)
If you are a strategic leader with a passion for driving growth and fostering customer relationships, we invite you to apply for the Director of Strategic Accounts position. Join our team and help us achieve our mission of delivering exceptional value to our customers

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.