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Health Plan Liaison
4 months ago
Our mission is Better Health. Our passion is helping others.
What's Your Why?
• Are you looking for a career opportunity that will help you grow personally and professionally?
• Do you have a passion for helping others achieve Better Health?
• Are you ready to join a growing team that shares your mission?
Why Join Our Team: At Better Health Group, it's our commitment, our passion, and our culture that sets us apart. Our Team Members make a difference each and every day They support our providers and payors, ensuring they have the necessary tools and resources to always deliver best-in-class healthcare experiences for our patients. We don't just talk the talk - we believe in it and live by it. Be part of a team that shares your passion and drive, and start living your purpose at Better Health Group.
Responsibilities
The Health Plan Liaison will directly support the Better Health Group Team. They will be expected to perform within the following scope, as well as other assigned duties and activities that aid and leverage our Team function. Responsibilities include and are not limited to:
Support Health Plan Joint Operations Committees
Coordinate with Health Plan representatives to schedule meetings on a monthly or quarterly basis
Solicit agenda items from all Better Health Group department leads
Create the meeting agenda and/or presentation and share it with attendees before the meeting
Agendas must be shared with all attendees at least 7 days before the meeting
Lead the meeting and introduce attendees if applicable
Must arrive at the meeting on time
Must introduce all Better Health Group attendees with the correct name and title
Create meeting action items and share them with attendees after the meeting
Action items should be shared with all attendees within 1 business day after the meeting
Follow up on action items discussed during the meeting
All communication before, during, and after each JOC meeting is clear, concise, and free of errors
Cultivate strong and positive relationships with Health Plan partners
Demonstrate ability to manage time and organize meetings effectively
Utilize Google Calendar effectively
Act as the point of contact to resolve PCP office-specific issues
Manage intake for PCP office-specific, health plan-related inquiries via the Google form submission process and update and maintain status columns until resolution
Demonstrate ability to research, investigate and actively resolve simple to complex issues; escalate as necessary to Manager and/or Director of Core Operations; provide guidance on available resources before forwarding the communication
Research each issue to determine if it can be resolved internally or whether Health Plan outreach is needed. If the issue can be resolved internally, educate the team members on the appropriate process
If Health Plan outreach is needed, email the applicable Health Plan Representative and follow up until resolution
Demonstrate discernment and respond within the same business day for urgent requests (inquire with the Manager / Director to define as needed) and within 2 business days for non-urgent requests
Team members should follow up with applicable parties on at least a weekly basis until the issue is resolved
Demonstrate knowledge of Health Plan specific policies, procedures, and resources
Maintain a great attitude and can build and foster positive relationships with PCP offices, Health Plan partners, and internal teams
Support Credentialing team with Provider Office Maintenance requests (Age Band, Cap Rate / Payment Methodology Changes, Credentialing, Office Demographic Changes, Panel Status Changes, Service Area Expansions, Terminations)
Check Google form submissions to ensure accuracy
Confirm that requests are received by the Credentialing Team and submitted to the Health Plans
Confirm that the Credentialing Team follows up until the changes are confirmed by the Health Plan
Update internal trackers and systems immediately to reflect changes
Terminations:
Communicate updates same day to internal teams affected by the termination of PCP
Follow up weekly until the Health Plan representative confirms the termination was processed and notification letters were sent to the patients
Confirm patients were transferred to the appropriate recipient PCP after the termination effective date has passed within 2 business days of the patient roster being updated
Create and update/maintain Health Plan Resources documents and quick reference guides
Create quick reference guides compiling information from various health plans into a single resource to be used by internal and external parties
Identify the need for new resources to be created based on requests received from internal teams
Once the need for a new quick reference guide is determined by Better Health Group management, the new document should be completed within by the due date specified by the Manager of Core Operations
Update each quick reference guide at least once per calendar year or as changes occur
Ensure documents are 100% accurate and free of grammatical and formatting errors
Disseminate materials to all applicable internal and external parties
Create Action / Project plans for onboarding new Health Plans / Markets
Create a list of targeted PCP offices to participate in the expansion
All action items are completed by the due dates set forth by the Health Plan and Manager of Core Operations
For Health Plan onboarding
Create an accurate contact list for distribution to the Better Health Group team
Introduce key Health Plan stakeholders to the Better Health Group team
Communicate updates and timelines to all internal department leads
Communication with internal teams and Health Plan partners is clear and concise throughout the expansion process
Obtain an onboarding orientation packet from the Health Plan to be distributed to the Provider Operations team
Obtain credentialing documents from the Health Plan
Work closely with Provider Operations to ensure PCP Offices are targeted and informed appropriately regarding Health Plan expansions
Ensure the accuracy of the PCP office target list and action plan throughout the expansion process
Follow up credentialing paperwork submissions weekly to ensure deadlines are met
Work closely with Health Plan representatives to complete all action items throughout the process
Communicate with the Health Plan representative at least weekly throughout the expansion process to confirm all action items are completed on time
Ensure health plan open task spreadsheets are complete and up to date with current statuses weekly by Tuesday of each week
Send open health plan task spreadsheets to the Health Plans weekly or at the frequency agreed upon with the specific health plan
Review the open task list during meetings with the health plans as applicable
Once responses are received from the health plan, update the status and take action as needed
Support the annual AEP process
Create panel status changes tracker and distribute to Provider Operations and VIPcare leadership teams to review and make changes; follow up until completed
Participate in the review of the Provider Directory to confirm accuracy before printing
Attend and participate in Core Operations team meetings, 1:1 meetings with the Manager of Core Operations, and interdepartmental market meetings as required
Other designated administrative, clerical, or operational tasks as assigned to leverage Better Health Group's goals
Key Attributes:
Has a contagious and positive work ethic, inspires others, and models the behaviors of our core values and guiding principles
An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
Can work within our Better Health environment by facing tasks and challenges with energy and passion.
Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
Demonstrated ability to handle data with confidentiality
Additional Education & Skills:
Bachelor's degree in Healthcare Administration or related field preferred
At least 3 years of experience in a healthcare-related environment
Proven ability to work with Google Suite software or equivalent (MS Excel and MS PowerPoint)
Ability to work independently with minimal supervision
Bilingual (English/Spanish) highly preferred but not required
Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
Demonstrated resourcefulness, initiative, and results-oriented capabilities
Ability to work in a shifting and fast-paced environment
Must be able to work professionally with confidential information
Excellent written and verbal communication skills including telephone calls, emails, and like communication.
Ability to work cross-functionally with multiple teams
Ability to shift focus, multi-task, and prioritize in a rapidly changing environment.
STRONG reasoning and critical thinking are required.
MUST be results-oriented with a focus on quality execution and delivery.
Compensation & Benefits
We offer a compensation w/bonus and a comprehensive benefits package:
Medical, dental, vision, disability, and life
401k, with employer match
Paid time off
Paid holidays
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.
We're an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
***While this role is hybrid remote, the candidate MUST live in the Tampa/surrounding area as occasional travel to our corporate office is required